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ITIL Certification route

ITIL V3 Foundation

The target audience for the ITIL Foundation Certificate in IT Service Management is drawn from:

• Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
• IT professionals who are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

ITIL V3 Intermediate

The target audience for the ITIL Intermediate Certificate in IT Service Management is drawn from:

• Individuals who require a deeper understanding of the ITIL Service Management Practice elements of the ITIL Service Lifecycle and how they may be implemented to enhance the quality of IT service management within an organization.
• IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking a deeper understanding of the functions and processes of the ITIL Service Lifecycle.
• Individuals seeking the ITIL Expert level certification in ITIL Service Management for which these are prerequisite modules.
• Individuals seeking progress towards the ITIL Advanced Service Management Professional standing in IT Service Management for which the ITIL Expert certification is a prerequisite.
• Individuals who wish to specialize in any of the Service Lifecycle and Capability Areas.

Two ITIL V3 Intermediate tracks are available:

• Firstly the ITIL V3 Intermediate Lifecycle track which comprises a 3 day module and Certificate for each of the five core books. This route broadly matches the Version 2 Managers Training. Includes 5 individual certificates built around the five core OGC titles, as follows:
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
• Secondly, the ITIL V3 Intermediate Capability track which comprises of four role specific 4 day modules and certificates as follows. This route broadly reflects the Version 2 Practitioners qualifications.
  • Operational Support and Analysis
  • Service Offerings and Agreements
  • Release, Control and Validation
  • Planning, Protection and Optimisation

ITIL Expert

This certification is achieved by accumulating credits through the first two levels of the Scheme.

There is no examination required for this level; however individuals must achieve credits through a selection of balanced subject areas which represent and are examined across the full spectrum of the ITIL Service Management Practice areas.

To achieve the certification, individuals must obtain a minimum of twenty two (22) credits, two of which must be from the Foundation module which is a mandatory first step, and five of which must be from the

'Managing Across the Lifecycle' module which is a mandatory final step.

Individuals can choose modules from the Capability (4 credits per module) or Lifecycle (3 credits per module) Streams to gain the other 15 credits, but are expected to choose a balanced programme overall.

Individuals who hold a V1 or V2 Managers Certificate (17 credits) and attend the mandatory V3 Managers Bridge course and pass the examination (5 credits) will also obtain the ITIL® Expert certification.

Credits for ITIL V2 Certifications

Individuals with existing ITIL V2 qualifications can use those qualifications as credits towards the Expert or may find that the credits or qualifications they hold will make them eligible for the current V3 Bridging routes.

ITIL V3 Bridging Courses

Candidates who hold earlier ITIL qualifications can update their knowledge and certification via a series of "bridging" courses. These courses will also earn a candidate credits towards the Expert Level.