Objectives
This one day course is designed for those familiar with ITILV2 and now want to understand what the differences are between ITIL V2 and ITIL V3.
It focuses on the new structure (The service Lifecycle) and how this extends beyond the Service Support and Service Delivery focus in ITIL V2.
On completion, delegates will have a better appreciation of the improvements to ITIL, understand what they are and the benefits they will bring to both IT and the business.
Topics
Why has ITIL been restructured
The Service Lifecycle -
Understanding the service lifecycle and the objectives and business value for each phase in the lifecycle.
What does Service Strategy offer and what does it consist of.
What does Service Design Offer and what best practice processes are involved.
- What does Service Transition offer and how is it managed
- Functions and procedures in Service Operation to ensure quality service delivery.
In each of the stages of the lifecycle familiar processes will be recognized and additional/new processes and practices will be highlighted.
- The above diagram is under Crown copyright
- (c) Crown copyright material is reproduced here under licence from and with the permission of OGC, under delegated authority from the controller of HMSO.
