Training Deals - ITIL Certification route

0800 0131235 info@pentagonit.co.uk

PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
ITIL™ is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office

A charge of 2.5% will be made on all credit card transactions

ITIL Certification route

Foundation

The 3 day ITIL® v3: Service Management Foundation course delivers underpinning knowledge of ITIL® v3 and provides the ideal opportunity to sit the Foundation Certificate which is a pre-requisite of higher level courses. Holders of an ITIL® v2 Foundation Certificate can upgrade to version 3 by attending our 1 day ITIL® Foundation Certificate Upgrade In IT Service Management (v2 - V3 course that includes a shorter version (20 questions) of the Foundation exam.

Capability Stream

This section is comparable with v2 Practitioner courses, focussing on related collections of processes along the following lines:

ITIL® v3: Planning, Protection & Optimization

ITIL® v3: Service Offerings & Agreements

ITIL® v3: Release, Control & Validation

ITIL® v3: Operational Support & Analysis

Each of these qualifications count as 4 credits towards the Expert certification. Existing v2 Practitioner Certificates are effectively upgraded when the Foundation certificate is upgraded, v2 Practitioner certificates can then count as 2 credits each towards the Expert certification.

Lifecycle (Management) Stream

This section is comparable with the existing Management Certificate and focusses directly on the 5 volumes, there will be a qualification and course for each:

ITIL® v3: Service Strategy

ITIL® v3: Service Design

ITIL® v3: Service Transition

ITIL® v3: Service Operations

ITIL® v3: Continual Service Improvement

Each of these qualifications count as 3 credits towards the Expert certification. Holders of a v1 or v2 Managers Certificate will be able to attend the ITIL® v3: Manager's Bridging course and pass the included exam to immediately qualify for the new Expert qualification.

Managing across the Lifecycle

ITIL® v3: Managing Across the Lifecycle is a 5 day course with exam that focusses on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. This is a compulsory element for virtually all candidates for the Expert Certification, the exception being those doing a Manager’s Bridging route (see below).

ITIL® Service Management Expert Certification

In order to achieve this new high level qualification delegates need to achieve at least 22 credits from the qualifications listed above in a flexible manner:

Capability Route: Foundation Foundation Certificate (direct or upgrade for 2 credits) with 16 Capability Stream credits, topped with “Managing Across the Lifecycle” for the remaining 5 credits.

Management Route: Foundation Certificate (direct or upgrade for 2 credits) with the 5 individual Management Stream components achieving 17 credits, topped with “Managing Across the Lifecycle” for the remaining 5 credits.

V2 Management Certificate Upgrade route: Holders of a v1 or v2 Managers Certificate are regarded as having 17 credits which must be topped up with a 5 day “ITIL® v3: Manager’s Bridging course” for the remaining 5 credits.

Flexible route: Foundation Certificate (direct or upgrade for 2 credits) with at least 15 credits from either stream or v2 Practitioner Certificates, topped with “Managing Across the Lifecycle” for the remaining 5 credits.

Advanced Qualification

Details to be announced by the Qualifications board.