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ISO 20000 Auditor Training
- Understand the content and requirements of the International Standard
- Gain the knowledge and understanding of associated itSMF Certification process
- 2 day course with exam and certificate.
- Examination is fully accredited
- ISO 20000 Training in luxury nationwide venues
- Book Online or Call 02045797300 to speak to a learning expert today
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FAQs
What do you provide me on the course?
You will receive the courseware folder, APMG exam, certificate and experienced instructor
Is there an exam for the course?
Yes, on the last day of the course you will sit the ISO 20000 Practitioner exam
Would I have to pay for the exam?
The cost of exam is included in the course fee
What is the exam format?
One hour multiple choice
Are there pre-requisites for the course?
Delegates must have 3 years' general IT auditing experience and hold a certified auditor qualification
How long is the course?
The course will last for 2 days including the exam
Overview
Successful delegates will:
Understand the ISO20000 Standard and associated itSMF Certification process
Be able to plan and execute ISO2000 audits to the standards required by itSMF Registered Certification Bodies (RCBs).
The course will also cover essential skills necessary for those interested in obtaining the itSMF ISO20000 Auditor Certificate.
Who Should attend?
Experienced internal or external auditors of ISO/IEC 20000 compliance (also known as ISO20000).
Pre-requisites
Delegates must have 3 years' general IT auditing experience and hold a certified auditor qualification
Certification
This is gained by taking a multiple-choice closed book exam which is taken at the end of the course.
Course Content
Overview of the ISO20000 Service Management standard
Coordination and Integration processes
Service Delivery processes
Resolution, Control and Release processes
Relationship processes
Candidate assessment - preparation and exam
Examination Format
Multiple choice
1 hour
What's Included
- The courseware Folder
- Examination
- Certificate
- Experienced Instructor
- Refreshments
Testimonials
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Video
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