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ITIL® Service Capability - Planning, Protection and Optimization

  • Our ITIL Service Capability training course is fully accredited by BCS
  • Boost your career and gain an official qualification with our ITIL Service Capability certification
  • ITIL Service Capability courses include all material including ITIL Service Capability exam and ITIL certificate
  • Courses taught by licensed ITIL Service Capability instructors in

 

Browse our list of upcoming courses below

Book Online or Call 0800 0353 257 to speak to a training advisor

Course Date Venue Duration Price Book Online
ITIL® Service Capability - Planning, Protection and Optimization 27/11/2017 Manchester 5 days £2949£1229 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 27/11/2017 Aberdeen 5 days £4149 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 04/12/2017 Reading 5 days £4149 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 04/12/2017 Belfast 5 days £4149 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 04/12/2017 Sheffield 5 days £4149 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 04/12/2017 Norwich 5 days £5149 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 11/12/2017 Cardiff 5 days £4149 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 18/12/2017 London 5 days £2949£1229 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 18/12/2017 Tredegar, Venue One (Tredegar) 5 days £2845 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 18/12/2017 Watford 5 days £2845 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 18/12/2017 Dereham, Norfolk Rural Community Council (Dereham) 5 days £2845 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 18/12/2017 Brighton 5 days £4149 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 18/12/2017 Liverpool 5 days £4149 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 18/12/2017 Maidstone 5 days £5149 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 18/12/2017 Bolton 5 days £6149 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 18/12/2017 Watford 5 days £6149 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 18/12/2017 Peterborough 5 days £6149 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 18/12/2017 Luton 5 days £6149 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 18/12/2017 Ipswich 5 days £6149 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 18/12/2017 Colchester 5 days £6149 Book OnlineEnquire
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FAQs

  • What time shall I arrive at the venue?

    Please arrive at the venue for 08:45am

  • What are the prerequisites?

    The Candidate must have a pass at ITIL Foundation level before completing the ITIL Service Capability – Planning, Protection and Optimization.

  • What is the duration of the course?

    5 days

  • Do I need to bring anything with me to the course?

    Note pad and pen

  • What exam do I need to take?

    The candidate will be required to complete the exam of 90 minutes on the last day of the course, this examination has a pass rate of 70%.

  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

  • What is the experience of the instructor(s) delivering my course?

    All of our instructors are fully accredited and have over ten years of experience

Overview

Introduction

The BCS accredited ITIL® Service Capability - Planning, Protection and Optimization Course is for candidates looking to gain knowledge and skills over 5 days in IT Service Management. This course will give candidates the terminology and process structures to enable service lifecycle support. Candidates will further learn integrated business-focussed services framework and practical design guidance.

BCS regularly ensure we provide the highest training standards for our candidates. We supply the candidates with the maximum potential to develop their IT management skills further.

Prerequisites

  • The Candidate must have a pass at ITIL Foundation level before completing the ITIL Service Capability – Planning, Protection and Optimization course

Who should attend?

  • This course should is ideal for IT professionals, business managers and business process owners to improve service management principles.

What will you learn?                                          

  • How to apply planning responsibilities
  • How to manage implementation considerations
  • How to manage technology considerations
  • How to organise planning functions
  • How to manage capacity service design
  • How to improve continuous service improvement
  • How to manage critical factors and risks
  • How to describe functions for planning and optimization

Exam structure

  • 4 ITIL credit award
  • 90 minute exam
  • 70% pass mark 

Course Outline

  • Introduction

Service management

  • Creating business value
  • Key processes
  • Associated activities
  • Functions
  • Roles
  • Responsibilities
  • Challenges

Capacity Management

  • IT Capacity
  • Justifiable cost

Availability Management

  • Service levels
  • Business needs

It Service Continuity Management

  • Business continuity management
  • IT technical
  • Service facilities
  • Timescales

Information Security Management

  • Corporate governance framework
  • IT processes
  • Business security

Demand Management

  • Patterns
  • Business activity
  • Strategies
  • Risk management processes
  • Process contexts
  • Implementing considerations
  • Continual improvement
  • Conclusion 

What's Included

  • Courseware Book
  • Certificate
  • Experienced instructor
  • Refreshments
  • Official exams

 

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Contact

T.  0800 0353 257
E: info@trainingdeals.co.uk

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