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ITIL® Service Capability - Planning, Protection and Optimization

  • Our ITIL Service Capability training course is fully accredited by BCS
  • Boost your career and gain an official qualification with our ITIL Service Capability certification
  • ITIL Service Capability courses include all material including ITIL Service Capability exam and ITIL certificate
  • Courses taught by licensed ITIL Service Capability instructors in

 

Browse our list of upcoming courses below

Book Online or Call 0800 0353 257 to speak to a training advisor

Course Date Venue Duration Price Book Online
ITIL® Service Capability - Planning, Protection and Optimization 25/09/2017 Manchester 5 days £1699 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 25/09/2017 Norwich 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 25/09/2017 Cardiff 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 25/09/2017 Nottingham 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 09/10/2017 Edinburgh 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 16/10/2017 Wolverhampton 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 16/10/2017 Worcester 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 16/10/2017 Bromley 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 16/10/2017 Bracknell 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 16/10/2017 Brighton 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 16/10/2017 Canterbury 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 16/10/2017 Chatham 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 16/10/2017 Chichester 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 16/10/2017 Fleet 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 16/10/2017 Bolton 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 16/10/2017 Warwick 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 16/10/2017 Carlisle 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 16/10/2017 Chester 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 16/10/2017 Chorley 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Planning, Protection and Optimization 16/10/2017 Crewe 5 days £3195 Book OnlineEnquire
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FAQs

  • What time shall I arrive at the venue?

    Please arrive at the venue for 08:45am

  • What are the prerequisites?

    The Candidate must have a pass at ITIL Foundation level before completing the ITIL Service Capability – Planning, Protection and Optimization.

  • What is the duration of the course?

    5 days

  • Do I need to bring anything with me to the course?

    Note pad and pen

  • What exam do I need to take?

    The candidate will be required to complete the exam of 90 minutes on the last day of the course, this examination has a pass rate of 70%.

  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

  • What is the experience of the instructor(s) delivering my course?

    All of our instructors are fully accredited and have over ten years of experience

Overview

Introduction

The BCS accredited ITIL® Service Capability - Planning, Protection and Optimization Course is for candidates looking to gain knowledge and skills over 5 days in IT Service Management. This course will give candidates the terminology and process structures to enable service lifecycle support. Candidates will further learn integrated business-focussed services framework and practical design guidance.

BCS regularly ensure we provide the highest training standards for our candidates. We supply the candidates with the maximum potential to develop their IT management skills further.

Prerequisites

  • The Candidate must have a pass at ITIL Foundation level before completing the ITIL Service Capability – Planning, Protection and Optimization course

Who should attend?

  • This course should is ideal for IT professionals, business managers and business process owners to improve service management principles.

What will you learn?                                          

  • How to apply planning responsibilities
  • How to manage implementation considerations
  • How to manage technology considerations
  • How to organise planning functions
  • How to manage capacity service design
  • How to improve continuous service improvement
  • How to manage critical factors and risks
  • How to describe functions for planning and optimization

Exam structure

  • 4 ITIL credit award
  • 90 minute exam
  • 70% pass mark 

Course Outline

  • Introduction

Service management

  • Creating business value
  • Key processes
  • Associated activities
  • Functions
  • Roles
  • Responsibilities
  • Challenges

Capacity Management

  • IT Capacity
  • Justifiable cost

Availability Management

  • Service levels
  • Business needs

It Service Continuity Management

  • Business continuity management
  • IT technical
  • Service facilities
  • Timescales

Information Security Management

  • Corporate governance framework
  • IT processes
  • Business security

Demand Management

  • Patterns
  • Business activity
  • Strategies
  • Risk management processes
  • Process contexts
  • Implementing considerations
  • Continual improvement
  • Conclusion 

What's Included

  • Courseware Book
  • Certificate
  • Experienced instructor
  • Refreshments
  • Official exams

 

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Contact

T.  0800 0353 257
E: info@trainingdeals.co.uk

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