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  • Our ITIL Service Capability training course is fully accredited by BCS
  • Boost your career and gain an official qualification with our ITIL Service Capability certification
  • ITIL Service Capability courses include all material including ITIL Service Capability exam and ITIL certificate
  • Courses taught by licensed ITIL Service Capability instructors in

 

Browse our list of upcoming courses below

Book Online or Call 0800 0353 257 to speak to a training advisor

Course Date Venue Duration Price Book Online
ITIL® Service Capability - Release, Control & Validation 25/09/2017 Glasgow 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 25/09/2017 Belfast 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 25/09/2017 Reading 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 02/10/2017 Liverpool 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 02/10/2017 Norwich 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 16/10/2017 Watford 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 16/10/2017 Worcester 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 16/10/2017 Bromley 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 16/10/2017 Bracknell 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 16/10/2017 Brighton 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 16/10/2017 Canterbury 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 16/10/2017 Chatham 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 16/10/2017 Chichester 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 16/10/2017 Fleet 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 16/10/2017 Wolverhampton 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 16/10/2017 Warwick 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 16/10/2017 Stoke-on-Trent 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 16/10/2017 Bolton 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 16/10/2017 Carlisle 5 days £3195 Book OnlineEnquire
ITIL® Service Capability - Release, Control & Validation 16/10/2017 Chester 5 days £3195 Book OnlineEnquire
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FAQs

  • What time shall I arrive at the venue?

    Please arrive at the venue for 08:45am

  • What are the prerequisites?

    The Candidate must have a pass at ITIL Foundation level before completing the ITIL Release, Control & Validation exam.

  • What is the duration of the course?

    5 days

  • Do I need to bring anything with me to the course?

    Note pad and pen

  • What exam do I need to take?

    The candidate will be required to complete the exam of 90 minutes on the last day of the course, this examination has a pass rate of 70%.

  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

  • What is the experience of the instructor(s) delivering my course?

    All of our instructors are fully accredited and have over ten years of experience

Overview

Introduction

The BCS accredited ITIL® Service Capability - Release, Control & Validation Course is for candidates looking to gain knowledge and skills over 5 days in IT Service Management. This course will explore change management measurement models and business values.

BCS regularly ensure we provide the highest training standards for our candidates. We supply the candidates with the maximum potential to develop their project management skills further.

Prerequisites

  • The Candidate must have a pass at ITIL Foundation level before completing the ITIL Release, Control & Validation exam.

Who should attend?

  • This course is ideal for IT professionals, business managers and business process owners to improve service management principles course.

Pre-reading materials

Before attending the course candidates should use the following resources:

  • Demonstrate IT Terminology
  • Context release control
  • Service Management capacity exposure processes:
  • Service assets, configuration management, change management, service testing, validation management, knowledge management, release management, deployment management, and evaluation management
  • Read Key Element Guide Service Transition
  • Read Key Element Guide Service Operation
  • ITITL Core Publications
  • Candidates should complete 1 hour of studying throughout the duration of the course

Exam structure

  • 4 credit award
  • 90 minute exam
  • 70% pass mark

What will you learn?                                          

  • How to deliver customer and business values
  • How to contribute to SOA service lifecycle
  • How to manage relationships with service catalogue
  • How to apply service catalogue portfolio
  • How to ensure quality service components
  • How to include supplier management processes
  • How to manage interfaces for organisational structures
  • How to gain business value from financial management

Course Outline

Introduction

  • Practise service management
  • Customer values
  • Business values

Change management

  • End to end processes
  • Design strategy
  • Components
  • Roles
  • Operations
  • Organization structures
  • RCV practices

Service Asset and Configuration Management

  • Asset configuration and management
  • Measurement models
  • Business values
  • Service asset
  • Configuration management

Service Testing and Validation

  • SVT process
  • SVT testing perspectives
  • Test requirements
  • Conditions
  • Environments
  • Test components

Release and Deployment Management  

  • Deployment management
  • Organizational structure
  • Interfaces
  • Deployment models
  • Related activities
  • Planning and building
  • Transferring
  • Service quality
  • Business value benefits

Request Fulfilment

  • Design strategy
  • Components
  • Operations
  • Organizational structures
  • Fulfilment model
  • Performance
  • Changes
  • Quality service RCV
  • Benefits of business value

Evaluation

  • Design strategy evaluation
  • Interfaces
  • Processes
  • Evaluation models
  • Related activities
  • Service quality

Knowledge Management

  • Knowledge management flow
  • Organizational structure

Roles and responsibilities

  • Roles of business relationships managers
  • Service catalogue manager
  • Service design organisation

Technology and implementation considerations

  • Technology requirements
  • Service management tools
  • RCV process implementation
  • Support service transition
  • Planning implementation
  • Project management
  • Risk management
  • Staff considerations
  • Deming cycle
  • Alleviate changes
  • Technology architectures
  • Conclusion 

What's Included

  • Courseware Book
  • Certificate
  • Experienced instructor
  • Refreshments
  • Official exams

 

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