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- Our ITIL Service Capability training course is fully accredited by BCS
- Boost your career and gain an official qualification with our ITIL Service Capability certification
- ITIL Service Capability courses include all material including ITIL Service Capability exam and ITIL certificate
- Courses taught by licensed ITIL Service Capability instructors in
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FAQs
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am
What are the prerequisites?
The Candidate must have a pass at ITIL Foundation level before completing the ITIL Release, Control & Validation exam.
What is the duration of the course?
5 days
Do I need to bring anything with me to the course?
Note pad and pen
What exam do I need to take?
The candidate will be required to complete the exam of 90 minutes on the last day of the course, this examination has a pass rate of 70%.
How long until I receive the course confirmation details?
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
What is the experience of the instructor(s) delivering my course?
All of our instructors are fully accredited and have over ten years of experience
Overview
Introduction
The BCS accredited ITIL® Service Capability - Release, Control & Validation Course is for candidates looking to gain knowledge and skills over 5 days in IT Service Management. This course will explore change management measurement models and business values.
BCS regularly ensure we provide the highest training standards for our candidates. We supply the candidates with the maximum potential to develop their project management skills further.
Prerequisites
- The Candidate must have a pass at ITIL Foundation level before completing the ITIL Release, Control & Validation exam.
Who should attend?
- This course is ideal for IT professionals, business managers and business process owners to improve service management principles course.
Pre-reading materials
Before attending the course candidates should use the following resources:
- Demonstrate IT Terminology
- Context release control
- Service Management capacity exposure processes:
- Service assets, configuration management, change management, service testing, validation management, knowledge management, release management, deployment management, and evaluation management
- Read Key Element Guide Service Transition
- Read Key Element Guide Service Operation
- ITITL Core Publications
- Candidates should complete 1 hour of studying throughout the duration of the course
Exam structure
- 4 credit award
- 90 minute exam
- 70% pass mark
What will you learn?
- How to deliver customer and business values
- How to contribute to SOA service lifecycle
- How to manage relationships with service catalogue
- How to apply service catalogue portfolio
- How to ensure quality service components
- How to include supplier management processes
- How to manage interfaces for organisational structures
- How to gain business value from financial management
Course Outline
Introduction
- Practise service management
- Customer values
- Business values
Change management
- End to end processes
- Design strategy
- Components
- Roles
- Operations
- Organization structures
- RCV practices
Service Asset and Configuration Management
- Asset configuration and management
- Measurement models
- Business values
- Service asset
- Configuration management
Service Testing and Validation
- SVT process
- SVT testing perspectives
- Test requirements
- Conditions
- Environments
- Test components
Release and Deployment Management
- Deployment management
- Organizational structure
- Interfaces
- Deployment models
- Related activities
- Planning and building
- Transferring
- Service quality
- Business value benefits
Request Fulfilment
- Design strategy
- Components
- Operations
- Organizational structures
- Fulfilment model
- Performance
- Changes
- Quality service RCV
- Benefits of business value
Evaluation
- Design strategy evaluation
- Interfaces
- Processes
- Evaluation models
- Related activities
- Service quality
Knowledge Management
- Knowledge management flow
- Organizational structure
Roles and responsibilities
- Roles of business relationships managers
- Service catalogue manager
- Service design organisation
Technology and implementation considerations
- Technology requirements
- Service management tools
- RCV process implementation
- Support service transition
- Planning implementation
- Project management
- Risk management
- Staff considerations
- Deming cycle
- Alleviate changes
- Technology architectures
- Conclusion
What's Included
- Courseware Book
- Certificate
- Experienced instructor
- Refreshments
- Official exams
Testimonials
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Video
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