ITIL Service Lifecycle - Service Operation

FAQs

• What time shall I arrive at the venue?

  Please arrive at the venue for 08:45am

• What are the pre-requisites?

  The candidate should have completed and passed ITIL Foundation Certificate in IT Service Management or Version 2 and 3 bridge equivalent

• What is the duration of the course?

  3 days

• Do I need to bring anything with me to the course?

  Note pad and pen

• What exam do I need to take?

  The candidate will be required to complete the exam of 90 minutes on the last day of the course, this examination has a pass rate of 70%.

• How long until I receive the course confirmation details?

  Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

• What is the experience of the instructor(s) delivering my course?

  All of our instructors are fully accredited and have over ten years of experience

Overview

ITIL Service Operation

Information Technology Infrastructure Library (ITIL) is a specialised framework that aims to improve the integration between the IT department within a business and the business itself. The framework dates back to the 1980’s, where the British developed it. The 2^nd version of the framework was released to the rest of the world. In latest version was released in 2006.

The BCS accredited ITIL® Service Lifecycle – Service Operation Course is for candidates looking to gain knowledge and skills over 3 days in IT Service Management. This course will help candidates gain qualifications within the intermediate programme. {location}

Who should take this course?

In order for you to have a good chance of passing the exam and gaining the qualification, you must already hold the ITIL® foundation certification.

Why should I take this course?

There is a variety of reasons you should take an ITIL® qualification. It helps to improve better communication between IT departments and the rest of the business. It also helps the IT department reduce its costs and better optimise its resources.

Pre-course reading

Here at Training Deals, we recommend that you purchase a copy of ‘ITIL® Service Operation Book, 2011 edition’ as this give you the best preparation for the course.

Course structure

The course lasts 3 days where you will learn the principles and rules behind ITIL®. On the last day, you will be required to take an exam, which lasts 90 minutes, which tests you knowledge of ITIL®.

Exam structure

The exam consists of eight questions, which are multiple choice. You have 90 minutes or 2 hours in English isn’t your first language. In order to pass the exam and gain the certification you must gain 28 marks out of 40 or 70%.

Here at Training Deals, we are dedicated to providing you with all of the ITIL® courses at a market-leading price. Our instructor are industry leading as they have experience both implementing and teaching the principles of ITIL®.

Service Management capacity exposure processes:

• Service assets, configuration management, change management, service testing, validation management, knowledge management, release management, deployment management, and evaluation management
• Read Key Element Guide Service Transition
• Read Key Element Guide Service Operation
• ITITL Core Publications
• Candidates should complete 1 hour of studying during the duration of the course

What will you learn?

• How to manage Service Operation interfaces
• How to define Service Operation fundamental aspects
• How to organise function relations
• How to organise Service Operation departments
• How to implement communication strategies
• How to interact five key processes of Service Operation
• How to contribute values of Service Operation
• How to build Service Operation model based functions

Course structure?

• Classroom training (3 days)
• 90 minute exam on the last day of course

Course Outline

• Introduction
• Service Operation
• Level 2 Blooms objectives
• Service Operation terms
• Service Operation core concepts
• Service Operation functions
• Service lifecycle processes
• Service Operation Interfaces
• Service Operation fundamentals
• Service Operation Principles
• Organise Service Operation functions, groups, teams and departments
• Achieve balances with internal and external organizational focus
• Operate extreme balances
• Address self-healing processes
• Implement communication strategies
• Service Operation Processes
• Interact with five key processes for Service Operation
• Service Operation process for business value
• Interact with lifecycle operational activities
• Common Service Operation Activities
• Manage Technology Centric and Business Centric organization
• Increase Business Centric focus
• How to integrate detailed models into Service Operation organisation
• Technology Considerations
• Support Service Operation technology and its usage
• Support processes and functions for: Event management, Incident management, request fulfilment, problem management and access management
• Implementation Considerations
• Manage Service Operation changes with implementing models and strategies
• Implement company technologies
• Asses Service Operation risks in group interaction
• Asses service design interactions
• Challenges, Critical Success Factors and Risks
• Challenge Service Operation for staff, funding and management
• Measure Service Operation CSFs
• Relate Critical Success Factors 
• Organizing
• Conclusion 

Classroom Training

Classroom training is our most established method for delivering ITIL®. This is where you can choose from our range of state of the art venues located across the United Kingdom.  Upon completing of the booking, one of our highly experienced instructors will guide you through the course. In addition, they will give you the chance to ask any questions you might have.

Online training

This is steadily becoming more popular method as it allow busy business individuals who don’t have time in their schedule to attend a course. It is delivered to you through an online portal, which you will give access to once you have completed the purchase of the course. This portal will have all of the course content you need to learn in order to pass the course.

Onsite training

Onsite training suites employers as they can train their employee in the workplace. The reason it is popular is because it allows them to monitor their progress through the course. It also save employee having to pay for additional travels cost to get to one of our high quality venues.  

What's Included

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