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Email us: info@trainingdeals.co.uk
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Exceptional Customer Service Training

  • Learn to deal with customers positively for maximum business impact
  • Customer Service Training in luxury nationwide venues
  • Includes manuals and certificates
  • Small class sizes for optimum delegate-trainer interaction
  • Courses delivered by world class Customer Service Training instructors
  • Gain confidence to manage customer requirements to a high level & to enhance your companys reputation
  • Book Online or Call 0800 0353 257 to speak to a Customer Service Training experts today

Browse our list of upcoming courses below

Book Online or Call 0800 0353 257 to speak to a training advisor

Course Date Venue Duration Price Book Online
Exceptional Customer Service 10/07/2017 London 1 day £1309 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Birmingham 1 day £1309 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Manchester 1 day £1309 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Nottingham 1 day £1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Edinburgh 1 day £1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Dublin 1 day €1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Southampton 1 day £1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Newcastle 1 day £1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Glasgow 1 day £1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Bristol 1 day £1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Reading 1 day £1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Liverpool 1 day £1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Cambridge 1 day £1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Cardiff 1 day £1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Belfast 1 day £1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Leeds 1 day £1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Norwich 1 day £1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Sheffield 1 day £1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Aberdeen 1 day £1509 Book OnlineEnquire
Exceptional Customer Service 10/07/2017 Milton Keynes 1 day £1509 Book OnlineEnquire
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FAQs

  • What are the timings of the course?

    The course begins at 9am and finishes around 5pm.

  • What time shall I arrive at the venue?

    Please arrive at your training venue for 08:45am

  • What is the experience of the instructor(s) delivering my course?

    All of our instructors are fully accredited and have years of experience.

  • What do I receive on the course?

    You will receive your courseware folder, certificate, experienced instructor and refreshments

  • Does the course include certificates?

    Yes, we provide an official certificate upon completion of the course

Overview

Who is it for?

This course is aimed at all individuals in the organisation who deal with customers

What is it about?

This course provides an introduction to customer service, which is essential in every business. You never have a second chance to make a first impression with a customer. Customer service is all about getting it right first time and understanding what your customers really wants and not to assume we know. Building a good rapport with customers, will build confidence for the Customer and hopefully an increase in sales or business and a personal sense of achievement for you.

What will I get out of it?

Identify the critical factors which influence customer service, Recognise the use of communication techniques to suit the audience, Able to communicate effectively your message, Understanding different customer behaviour & Use appropriate communication to build rapport with customers

Prerequisite

There is no prerequisite for this course. It functions as a stand-alone course.

Materials

You will receive thecourseware folder containing copies of presentation slides, exercises, and suggested solutions. Most importantly you will complete the course with a Personalised Action Plan.  

Course Overview       

What is customer service?·        

Different communication vehicles·        

Self assessments·        

Q and A to get results·        

Build rapport with customer with NLP·        

Meet customer expectations every time·        

Handling difficult customers·        

Assertiveness techniques·        

Structure communication with customer(s)·        

Dealing with difficult situations·        

NLP and Body language·        

Self assessment of personal style 

What's Included

  • The courseware Book
  • Certifictae
  • Experienced Instructor
  • Refreshments

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Special Bundle Offers

Choose a learning package and
start learning today!

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Onsite offers

Send us your onsite requirements and we will provide a tailor made course for you!

Contact

T.  0800 0353 257
E: info@trainingdeals.co.uk

1 Bell Street, Maidenhead, Berkshire, SL6 1BU

Who is it for?

This course is aimed at all individuals in the organisation who deal with customers

What is it about?

This course provides an introduction to customer service, which is essential in every business. You never have a second chance to make a first impression with a customer. Customer service is all about getting it right first time and understanding what your customers really wants and not to assume we know. Building a good rapport with customers, will build confidence for the Customer and hopefully an increase in sales or business and a personal sense of achievement for you.

What will I get out of it?

Identify the critical factors which influence customer service, Recognise the use of communication techniques to suit the audience, Able to communicate effectively your message, Understanding different customer behaviour & Use appropriate communication to build rapport with customers

Prerequisite

There is no prerequisite for this course. It functions as a stand-alone course.

Materials

You will receive thecourseware folder containing copies of presentation slides, exercises, and suggested solutions. Most importantly you will complete the course with a Personalised Action Plan.  

Course Overview       

What is customer service?·        

Different communication vehicles·        

Self assessments·        

Q and A to get results·        

Build rapport with customer with NLP·        

Meet customer expectations every time·        

Handling difficult customers·        

Assertiveness techniques·        

Structure communication with customer(s)·        

Dealing with difficult situations·        

NLP and Body language·        

Self assessment of personal style