ISO 20000 Foundation Training
- Understand the content and requirements of the International Standard
- Gain the knowledge and understanding of ISO 20000 principles and process
- Demonstrate the overall Service Management system
- 1 day course with exam and certificate.
- Examination is fully accredited by the APMG
- ISO 20000 Training in luxury nationwide venues
- Book Online or Call 02036038880 to speak to a learning expert today
What do you provide me on the course?
You will receive the courseware folder, APMG exam, certificate and experienced instructor
Is there any exams on this course?
Yes, on the last day of the course you will sit the APMG ISO 20000 Foundation exam
Would I have to pay for the exam?
The cost of exam is included in the course fee
What is the exam format?
The format of the exma is Multiple choice, 40 questions per paper, 26 marks required to pass (out of 40 available) - 65%, 60 minutes duration and Closed book.
Are there pre-requisites for the course?
We recommend you familiarise yourself with the "ISO/IEC 20000 A Pocket Guide" and a copy of the ISO/IEC 20000 Standard prior to attending. These you will have to source yourself
How long is the course?
The course will last for 3 days including the exam
This coursey will provide delegates with in-depth knowledge of Quality Management within the realms of ISO 20000. Attending this course will prepare you for the industry recognised APMG ISO 20000 Foundation certificate
Who Should attend?
We recommend delegates with a background of IT Service Management from IT Service Providers who have taken an interest in Service Quality Management and ISO 20000.
There are no pre-requisites for this course, although the ITIL® Foundation Certificate is strongly recommended with delegates who are based internally & externally within service provider organisations. You should also be seeking knowledge and understanding of the international standard ISO/IEC 20000.
This is gained by taking a multiple-choice closed book exam which is taken at the end of the course.
The definitions and principles of service quality management
Quality and service
IT Service Management
Evaluation and continuous improvement
The position of ITSM in ISO20000
The landscape of standards and frameworks
The concepts of certification practices
The concept of ISO 20000
The quality specifications for ITSM
The quality specifications for Management, Improvement and control of ITSM Processes
Quality specification for the delivery and support of IT services
The quality specification for alignment of business and IT
The code of practice for ITSM
Best practices for Management and Improvement of ITSM Processes
The best practices for Control of IT Services
The best practices for Alignment of IT and the Business
The best practices for Delivery of IT Services
The best practices for Support of IT Services
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
- The courseware Folder
- Experienced Instructor
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