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ISO 20000 Foundation Training

  • Understand the content and requirements of the International Standard
  • Gain the knowledge and understanding of ISO 20000 principles and process
  • Demonstrate the overall Service Management system
  • 1 day course with exam and certificate.
  • Examination is fully accredited by the APMG
  • ISO 20000 Training in luxury nationwide venues
  • Book Online or Call 02036038880 to speak to a learning expert today

Browse our list of upcoming courses below

Book Online or Call 0800 0353 257 to speak to a training advisor

Course Date Venue Duration Price Book Online
ISO 20000 Foundation 22/08/2022 Bristol 1 day £3995 Book OnlineEnquire
ISO 20000 Foundation 22/08/2022 Sheffield 1 day £3995 Book OnlineEnquire
ISO 20000 FoundationHome Virtual deal - 20% off 30/08/2022 Home Virtual 1 day £995£495 Book OnlineEnquire
ISO 20000 Foundation 05/09/2022 London 1 day £2995 Book OnlineEnquire
ISO 20000 FoundationHome Virtual deal - 20% off 12/09/2022 Home Virtual 1 day £995£495 Book OnlineEnquire
ISO 20000 Foundation 12/09/2022 Manchester 1 day £3495 Book OnlineEnquire
ISO 20000 Foundation 19/09/2022 Leeds 1 day £3995 Book OnlineEnquire
ISO 20000 Foundation 19/09/2022 Belfast 1 day £3995 Book OnlineEnquire
ISO 20000 FoundationHome Virtual deal - 20% off 26/09/2022 Home Virtual 1 day £995£495 Book OnlineEnquire
ISO 20000 Foundation 26/09/2022 Milton Keynes 1 day £3995 Book OnlineEnquire
ISO 20000 Foundation 03/10/2022 Reading 1 day £3995 Book OnlineEnquire
ISO 20000 FoundationHome Virtual deal - 20% off 10/10/2022 Home Virtual 1 day £995£495 Book OnlineEnquire
ISO 20000 Foundation 10/10/2022 Newcastle 1 day £3995 Book OnlineEnquire
ISO 20000 Foundation 17/10/2022 Birmingham 1 day £3495 Book OnlineEnquire
ISO 20000 Foundation 17/10/2022 Liverpool 1 day £3995 Book OnlineEnquire
ISO 20000 FoundationHome Virtual deal - 20% off 24/10/2022 Home Virtual 1 day £995£495 Book OnlineEnquire
ISO 20000 Foundation 24/10/2022 Norwich 1 day £3995 Book OnlineEnquire
ISO 20000 Foundation 24/10/2022 Southampton 1 day £3995 Book OnlineEnquire
ISO 20000 Foundation 31/10/2022 Manchester 1 day £3495 Book OnlineEnquire
ISO 20000 Foundation 31/10/2022 Brighton 1 day £3995 Book OnlineEnquire
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FAQs

  • What do you provide me on the course?

    You will receive the courseware folder, APMG exam, certificate and experienced instructor

  • Is there any exams on this course?

    Yes, on the last day of the course you will sit the APMG ISO 20000 Foundation exam

  • Would I have to pay for the exam?

    The cost of exam is included in the course fee

  • What is the exam format?

    The format of the exma is Multiple choice, 40 questions per paper, 26 marks required to pass (out of 40 available) - 65%, 60 minutes duration and Closed book.

  • Are there pre-requisites for the course?

    We recommend you familiarise yourself with the "ISO/IEC 20000 A Pocket Guide" and a copy of the ISO/IEC 20000 Standard prior to attending. These you will have to source yourself

  • How long is the course?

    The course will last for 3 days including the exam

Overview

This coursey will provide delegates with in-depth knowledge of Quality Management within the realms of ISO 20000. Attending this course will prepare you for the industry recognised APMG ISO 20000 Foundation certificate

Who Should attend?

We recommend delegates with a background of IT Service Management from IT Service Providers who have taken an interest in Service Quality Management and ISO 20000.

Pre-requisites

There are no pre-requisites for this course, although the ITIL® Foundation Certificate is strongly recommended with delegates who are based internally & externally within service provider organisations. You should also be seeking knowledge and understanding of the international standard ISO/IEC 20000.

Certification

This is gained by taking a multiple-choice closed book exam which is taken at the end of the course.

Course Content

The definitions and principles of service quality management

Quality and service

Process approach

IT Service Management

Evaluation and continuous improvement

The position of ITSM in ISO20000

The landscape of standards and frameworks

The concepts of certification practices

The concept of ISO 20000

The quality specifications for ITSM

The quality specifications for Management, Improvement and control of ITSM Processes

Quality specification for the delivery and support of IT services

The quality specification for alignment of business and IT

The code of practice for ITSM

Best practices for Management and Improvement of ITSM Processes

The best practices for Control of IT Services

The best practices for Alignment of IT and the Business

The best practices for Delivery of IT Services

The best practices for Support of IT Services

Examination Format

Multiple choice

40 questions per paper

26 marks required to pass (out of 40 available) - 65%

60 minutes duration

Closed book.

What's Included

  • The courseware Folder
  • Examination
  • Certificate
  • Experienced Instructor
  • Refreshments

Testimonials

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Contact

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E: info@trainingdeals.co.uk

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