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ISO 20000 Practitioner Training

  • Understand the content and requirements of the International Standard
  • Gain the knowledge and understanding of associated itSMF Certification process
  • 3 day course with exam and certificate.
  • Examination is fully accredited by the APMG
  • ISO 20000 Training in luxury nationwide venues
  • Book Online or Call 02036038880 to speak to a learning expert today

Browse our list of upcoming courses below

Book Online or Call 0800 0353 257 to speak to a training advisor

Course Date Venue Duration Price Book Online
ISO 20000 Practitioner 22/08/2022 Sheffield 3 days £5995 Book OnlineEnquire
ISO 20000 Practitioner 22/08/2022 Bristol 3 days £5995 Book OnlineEnquire
ISO 20000 PractitionerHome Virtual deal - 20% off 30/08/2022 Home Virtual 3 days £2495£1495 Book OnlineEnquire
ISO 20000 Practitioner 05/09/2022 London 3 days £4995 Book OnlineEnquire
ISO 20000 PractitionerHome Virtual deal - 20% off 12/09/2022 Home Virtual 3 days £2495£1495 Book OnlineEnquire
ISO 20000 Practitioner 12/09/2022 Manchester 3 days £5495 Book OnlineEnquire
ISO 20000 Practitioner 19/09/2022 Leeds 3 days £5995 Book OnlineEnquire
ISO 20000 Practitioner 19/09/2022 Belfast 3 days £5995 Book OnlineEnquire
ISO 20000 PractitionerHome Virtual deal - 20% off 26/09/2022 Home Virtual 3 days £2495£1495 Book OnlineEnquire
ISO 20000 Practitioner 26/09/2022 Milton Keynes 3 days £5995 Book OnlineEnquire
ISO 20000 Practitioner 03/10/2022 Reading 3 days £5995 Book OnlineEnquire
ISO 20000 PractitionerHome Virtual deal - 20% off 10/10/2022 Home Virtual 3 days £2495£1495 Book OnlineEnquire
ISO 20000 Practitioner 10/10/2022 Newcastle 3 days £5995 Book OnlineEnquire
ISO 20000 Practitioner 17/10/2022 Birmingham 3 days £5495 Book OnlineEnquire
ISO 20000 Practitioner 17/10/2022 Liverpool 3 days £5995 Book OnlineEnquire
ISO 20000 PractitionerHome Virtual deal - 20% off 24/10/2022 Home Virtual 3 days £2495£1495 Book OnlineEnquire
ISO 20000 Practitioner 24/10/2022 Southampton 3 days £5995 Book OnlineEnquire
ISO 20000 Practitioner 24/10/2022 Norwich 3 days £5995 Book OnlineEnquire
ISO 20000 Practitioner 31/10/2022 Manchester 3 days £5495 Book OnlineEnquire
ISO 20000 Practitioner 31/10/2022 Brighton 3 days £5995 Book OnlineEnquire
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FAQs

  • What do you provide me on the course?

    You will receive the courseware folder, APMG exam, certificate and experienced instructor

  • Is there an exam for the course?

    Yes, on the last day of the course you will sit the ISO 20000 Practitioner exam

  • Would I have to pay for the exam?

    The cost of exam is included in the course fee

  • What is the exam format?

    There are two exams, one multiple choice (1 hour) and one written exam (1 hour). Overall score must be 33 out of 50 to pass

  • Are there pre-requisites for the course?

    Delegates should have at least 5 years' relevant IT experience and at least 5 years' Service Management experience who also hold the ITIL Foundation Certificate in IT Service Management.

  • How long is the course?

    The course will last for 3 days including the exam

Overview

Successful delegates will be able to:

Understand the ISO20000 Standard and associated itSMF Certification process

Provide guidance on assessing an organisation's readiness for ISO20000

Help prepare organisations for ISO20000 Certification

Who Should attend?

We recommend delegates who are experienced IT Service Management practitioners whose roles and responsibilities include preparing internal and/or external organisations for the adoption of ISO20000

Pre-requisites

Delegates should have at least 5 years' relevant IT experience and at least 5 years' Service Management experience who also hold the ITIL Foundation Certificate in IT Service Management.

Certification

This is gained by taking a multiple-choice closed book exam which is taken at the end of the course.

Course Content

Overview of the ISO20000

Coordination and integration processes

Service delivery processes

Resolution, control and release processes

Relationship processes

Candidate assessment - preparation and exam

Examination Format

There are two one hour examinations 

Multiple choice and Written exams

Overall scroe required for both exams is 33 out of 50 to pass

What's Included

  • The courseware Folder
  • APMG Examination
  • Certificate
  • Experienced Instructor
  • Refreshments

Testimonials

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Video

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Contact

T.  02036038880
E: info@trainingdeals.co.uk

1 Bell Street, Maidenhead, Berkshire, SL6 1BU