ITIL® 4 Practitioner: Release Management Training Course

ITIL® 4 Practitioner: Release Management Training Course Outline

Module 1: Key Concepts of the Practice 

• Purpose of the Practice 

• PSFs and Key Metrics of the Practice 

• Key Terms/Concepts 

• Release 

• CI/CD and Release Management 

• Release Model 

• Push/Pull Conditions 
   

Module 2: Processes of the Practice 

• Inputs and Outputs of the Processes 

• Key Activities of the Processes 

• How to Integrate the Practice in the Organisation’s Value Streams? 
   

Module 3: Roles and Competences of the Practice 

• Responsibilities of the Key Roles of the Practice 

• How to Position the Practice in the Organisational Structure? 
   

Module 4: Information and Technology Support and Enable the Practice 

• Tools Application 

• Apply the Recommendations on Automation 
   

Module 5: Role of Partners and Suppliers in the Practice 

• Dependencies of the Practice on Third Parties 

• How Partners and Suppliers Can Support the Practice? 
   

Module 6: ITIL Capability Model Can be Used to Develop the Practice 

• How do Capability Criteria Support the Practice Capability Development? 
   

Module 7: Recommendations for the Practice Success 

• Release Management Success and Supported by the ITIL Guiding Principles 

What You’ll Learn in this Course

This course takes you from understanding the fundamentals of release management to applying ITIL® practices for effective and controlled deployments. Each stage builds your ability to deliver releases efficiently and with minimal risk. 
 

• Learn the key concepts and objectives of Release Management within the ITIL® framework 

• Learn how to plan, schedule, and coordinate releases effectively across environments 

• Learn to evaluate and mitigate risks associated with software and hardware releases 

• Learn how to ensure smooth deployment and maintain service continuity 

• Learn to apply ITIL® best practices to standardise release processes and documentation 

• Learn how to integrate release management with change, deployment, and service validation processes

ITIL® 4 Practitioner: Release Management Training Course Exam Information 

The ITIL® 4 Practitioner: Release Management Exam assesses a candidate’s understanding of ITIL® concepts, principles, and best practices related to release management. The format of the exam is as follows: 
 

Question Type: Multiple Choice 
 Total Questions: 20 Questions 
 Total Marks: 20 Marks 
 Pass Marks: 65%, or 13/20 Marks 
 Duration: 30 Minutes 
 Open Book/Closed Book: Closed book