ITIL® 4 Leader: Digital and IT Strategy Certification

ITIL® 4 Leader: Digital and IT Strategy Certification Outline

Module 1: Understand the Key Concepts of Service Management 

• Recall the Definition of: 

• Service 

• Utility 

• Warranty 

• Customer 

• User 

• Service Management 

• Sponsor 

• Describe the Key Concepts of Creating Value with Services: 

• Cost 

• Value 

• Organisation 

• Outcome 

• Output 

• Risk 

• Utility 

• Warranty 

• Describe the Key Concepts of Service Relationships: 

• Service Offering 

• Service Relationship Management 

• Service Provision 

• Service Consumption 
   

Module 2: Understand How the ITIL Guiding Principles Can Help an Organisation Adopt and Adapt Service Management 

• Describe the Nature, Use, and Interaction of the Guiding Principles 

• Explain the Use of the Guiding Principles: 

• Focus on Value 

• Start Where You Are 

• Progress Iteratively with Feedback 

• Collaborate and Promote Visibility 

• Think and Work Holistically 

• Keep It Simple and Practical 

• Optimise and Automate 
   

Module 3: Understand the Four Dimensions of Service Management 

• Describe the Four Dimensions of Service Management: 

• Organisations and People 

• Information and Technology 

• Partners and Suppliers 

• Value Streams and Processes 
   

Module 4: Understand the Purpose and Components of the ITIL Service Value System 

• Describe the ITIL Service Value System 
   

Module 5: Understand the Activities of the Service Value Chain, and How They Interconnect 

• Describe the Interconnected Nature of the Service Value Chain and How This Supports Value Streams 

• Describe the Purpose of Each Value Chain Activity: 

• Plan 

• Improve 

• Engage 

• Design & Transition 

• Obtain/Build 

• Deliver & Support 
   

Module 6: Know the Purpose and Key Terms of 15 ITIL Practices 

• Recall the Purpose of the Following ITIL Practices: 

• Information Security Management 

• Relationship Management 

• Supplier Management 

• IT Asset Management 

• Monitoring and Event Management 

• Release Management 

• Service Configuration Management 

• Deployment Management 

• Continual Improvement 

• Change Enablement 

• Incident Management 

• Problem Management 

• Service Request Management 

• Service Desk 

• Service Level Management 

• Recall Definitions of the Following ITIL Terms: 

• IT Asset 

• Event 

• Configuration Item 

• Change 

• Incident 

• Problem 

• Known Error 
   

Module 7: Understand 7 ITIL Practices 

• Explain the Following ITIL Practices in Detail, Excluding How They Fit Within the Service Value Chain: 

• Continual Improvement 

• Change Enablement 

• Incident Management 

• Problem Management 

• Service Request Management 

• Service Desk 

• Service Level Management 

What You’ll Learn in this Course

This course takes you from understanding digital leadership principles to applying strategic frameworks that align technology with business goals. Each stage builds your ability to lead transformation and deliver long-term value. 
 

• Learn how to design and implement effective digital strategies 

• Learn to align IT initiatives with organisational goals and market demands 

• Learn how to manage innovation, disruption, and digital transformation challenges 

• Learn to strengthen leadership and decision-making capabilities 

• Learn techniques to build agile, adaptive, and future-ready organisations 

• Learn to apply ITIL® 4 strategic concepts to achieve business resilience 

ITIL® 4 Leader: Digital and IT Strategy Exam Information
 

The ITIL® 4 Leader: Digital and IT Strategy Exam assesses candidates’ understanding of ITIL® 4 principles and their ability to apply strategic and leadership concepts in developing and executing digital and IT strategies. The format of the exam is as follows: 
 

• Question Type: Multiple Choice  

• Total Questions: 30   

• Total Marks: 30 Marks   

• Pass Mark: 70%, or 21/30 Marks  

• Duration: 90 Minutes  

• Open Book/ Closed Book: Closed Book