ITIL® 4 Specialist: Sustainability in Digital and IT Training ITIL® SDIT

ITIL® 4 Specialist: Sustainability in Digital and IT Training ITIL® SDIT Outline

Unit 1: Understand the Key Concepts of Sustainability 
 

Module 1: Describe the Benefits of Sustainability for an Organisation 

• Benefits of Sustainability 
   

Module 2: Describe the Key Concepts of Sustainability 

• What is Sustainability? 

• Sustainability Models, Issues, and Concepts 
   

Module 3: Explain the Purpose of the UN Sustainable Development Goals and their role in an Organisation’s Sustainability 

• 17 UN Sustainable Development Goals 

• Role of the UN SDGs for Sustainability Vision 
   

Module 4: Explain the Purpose of the UN Global Compact Principles and their role in Organisations’ Sustainability 

• Ten Principles of the UN Global Compact 
   

Module 5: Describe the Triple Bottom Line Model and the Scope of Each of the Three Pillars 

• Triple Bottom Line 
   

Module 6: Describe the Concept of Externalities 

• Impact of Sustainability Initiatives 
   

Module 7: Describe the Key Challenges of Sustainability 

• Growing Human Population 

• Waste Management 

• Greenhouse Gas Emission 

• Digital Poverty 

• Digital Carbon Footprint 
   

Module 8: Describe the Key Sustainability Solutions 

• Corporate Social Responsibility 

• Responsible Sourcing 

• Sustainable Consumption and Production 

• Circular Economy 
   

Unit 2: Understand the Value, Benefits, Costs, and Risks of Sustainability 
 

Module 9: Describe the Purpose of a Materiality Assessment 

• Materiality Assessment 

• Why Conduct a Materiality Assessment? 

• How to Conduct a Materiality Assessment? 

• Materiality Assessment by DEFRA 

• Materiality Assessment Outputs 
   

Module 10: Describe the Key Sources of Organisational Sustainability Risks 

• Sustainability Risk Assessment 
   

Module 11: Describe the Key Organisation-Level Stakeholder Groups and their Expectations 

• Stakeholders 
   

Module 12: Describe the Key Types and Sources of Sustainability Standards and Regulations 

• Regulations and Standards 
   

Module 13: Explain the Role of Services and the Service Economy in Sustainability 

• Other Kinds of Sustainable Business Model 

• Approaches Supporting Sustainable Business Models 
   

Module 14: Explain the Recommendations for Sustainability Return on Investment (ROI)/Value on Investment 

• Return on Investment in Sustainability 
   

Unit 3: How Digital and Information Technology Support Sustainability 
 

Module 15: Explain the Role of Digital Technology in Sustainability 

• Role of Technology in Sustainability 

• Digital Transformation for Sustainability 

• Sustainable IT 
   

Module 16: Describe How Digital Technology Impacts Sustainability 

• Digital Sustainability 
   

Unit 4: Know How to Plan Sustainability for an Organisation 
 

Module 17: Explain the Role of Sustainability in an Organisation’s Vision 

• Business, Digital, and Sustainability Vision 
   

Module 18: Describe the Key Due Diligence Considerations for Sustainability 

• Diligence Analysis 
   

Module 19: Explain the Key Concerns of Achieving Sustainability in a Volatile, Uncertain, and Complex Environment 

• Principles-Based Approach Vs Procedures-Based Approach vs Model-Based Approach 

• Using Cynefin and Sense-Making to Address Complexity 
   

Module 20: Describe the Three Dimensions (Aspects) of Strategic Planning 

• Sustainability Business Model 

• Evolution of Sustainability Planning 

• Sustainable Products and Services 

• Designing Sustainable Products and Services 

• Organisational Ecosystem 
   

Module 21: Describe the Key Elements of an Organisational Sustainability Strategy 

• Strategies for Sustainability 
   

Module 22: Describe the Key Elements of Sustainability Culture 

• Values and Culture 
   

Module 23: Know How to Address Sustainability in an Organisation’s Vision 

• Defining the Vision 

• Triple Bottom Line for Vision 
   

Unit 5: How Organisational Sustainability is Assessed, Maintained, and Improved 
 

Module 24: Describe the Key Concepts of Measurement and Reporting 

• Metrics and KPIs 

• Common Sustainability Metrics 
   

Module 25: Explain How the Following Support Sustainability 

• Innovations 

• Communication and Collaboration 

• Governance and Audit 
   

Module 26: Explain How the Following ITIL Practices Support Sustainability 

• Organisational Change Management 

• Strategy Management 

• Software Development and Management 

• Supplier Management 

What You’ll Learn in this Course

This course takes you from understanding the fundamentals of sustainability in IT to applying responsible practices across digital service management. Each module equips you with practical tools and insights to lead ESG-aligned initiatives confidently.  
 

• Learn how sustainability integrates with ITIL® 4 service value systems 

• Learn to assess and improve the environmental impact of IT services 

• Learn to align IT strategies with ESG goals and stakeholder expectations 

• Learn to embed sustainable thinking into decision-making and governance 

• Learn to apply ITIL® SDIT practices across various digital environments 

• Learn to drive long-term value through responsible IT service delivery 

ITIL® 4 Specialist Sustainability in Digital and IT Training (ITIL® SDIT) Exam Information 

The ITIL® 4 Specialist: Sustainability in Digital and IT (ITIL® SDIT) Exam evaluates your grasp of ITIL® 4 principles and practices, specifically in applying sustainability within digital and IT service environments. 

• Question Type: Multiple Choice 

• Total Questions: 40 

• Total Marks: 40 Marks 

• Pass Mark: 65% (26/40 Marks) 

• Duration: 60 Minutes 

• Open Book / Closed Book: Closed Book