ITIL® 4 Strategist: Direct, Plan and Improve Training

ITIL® 4 Strategist: Direct, Plan and Improve Training Outline

Module 1: Core concepts of DPI 

• Basics of Direction 

• Basics of Planning 

• Basics of Improvement 

• Other Core Elements for Value Co-creation 
   

Module 2: DPI through Service Value System and Guiding Principles 

• DPI on the SVS 

• DPI of Guiding Principles 
   

Module 3: Role of Direction in Strategy Management 

• Introducing Strategy Management 

• Developing Effective Strategies 

• Defining Structures and Methods for Decision Making 
   

Module 4: Implementation of Strategies 

• Managing Risks 

• Making Decisions through Portfolio Management 

• Directing via Governance, Risk, and Compliance (GRC) 
   

Module 5: Introduction to Assessment and Planning 

• Core Concepts of Assessment 

• Conducting Effective Assessment 

• Core Concepts of Planning 
   

Module 6: Assessment and Planning Through VSM 

• Introducing VSM 

• Developing Value Stream Maps 

• Knowing more About VSM 
   

Module 7: Measurement, Reporting, and Continual Improvement 

• Measurement and Reporting 

• Alignment of Measurements and Metrics 

• Success Factors and Key Performance Indicators 

• Continual improvement 
   

Module 8: Measurements and Continual Improvement through Dimensions and SVS 

• Measurements for the Four Dimensions 

• Continual Improvement of the Service Value chain and Practices 
   

Module 9: OCM Principles and Methods 

• Basics of OCM 

• OCM Throughout DPI and Service Value Chain 

• Resistance and Reinforcement 
   

Module 10: Communication with Stakeholders 

• Basics of Effective Communication 

• Communication with Stakeholders 
   

Module 11: SVS Development Using Four Dimensions 

• Organisations and People in the SVS 

• Partners and Suppliers in the SVS 

• Value Streams and Processes in the SVS 

• Information and Technology in the SVS 

What You’ll Learn in this Course

This course takes you from understanding strategic alignment to applying improvement principles that enhance governance, direction, and continual performance. Each stage strengthens your ability to lead organisational transformation effectively. 
 

• Learn to align IT and business strategy for continuous improvement 

• Learn how to establish governance, measurement, and direction across teams 

• Learn to create, execute, and monitor improvement initiatives successfully 

• Learn how to manage risks and ensure operational agility 

• Learn techniques to drive sustainable organisational change and development 

• Learn to apply ITIL® 4 practices for performance and strategic value delivery 

ITIL® 4 Strategist: Direct, Plan and Improve Exam Information 

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement.  

• Question Type: Multiple Choice  

• Total Questions: 40   

• Total Marks: 40 Marks   

• Pass Mark: 70%, or 28/40 Marks  

• Duration: 90 Minutes  

• Open Book/ Closed Book: Closed Book