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ITIL® Service Lifecycle - Managing Across The Lifecycle

  • Our ITIL Service Lifecycle training course is fully accredited by BCS
  • Boost your career and gain an official qualification with our ITIL Service Lifecycle certification
  • ITIL Service Lifecycle courses include all material including ITIL Service Lifecycle exam and ITIL certificate
  • Courses taught by licensed ITIL Service Lifecycle instructors in

 

 

Choose a location and date in the table below. Scroll past the table to see a detailed overview of the course structure.

 

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Course Date Venue Duration Price Book Online
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 London 5 days £4995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Birmingham 5 days £5495 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Manchester 5 days £5495 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Maidstone 5 days £5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Reading 5 days £5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Southampton 5 days £5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Milton Keynes 5 days £5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Brighton 5 days £5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Cardiff 5 days £5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Belfast 5 days £5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Dublin 5 days €5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Glasgow 5 days £5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Edinburgh 5 days £5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Leeds 5 days £5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Sheffield 5 days £5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Aberdeen 5 days £5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Bristol 5 days £5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Newcastle 5 days £5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Nottingham 5 days £5995 Book OnlineEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 05/09/2022 Cambridge 5 days £5995 Book OnlineEnquire
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FAQs

  • What time shall I arrive at the venue?

    Please arrive at the venue for 08:45am

  • What are the pre-requisites?

    The candidate should have completed and passed ITIL Foundation Certificate in IT Service Management or Version 2 and 3 bridge equivalent

  • What is the duration of the course?

    5 days

  • Do I need to bring anything with me to the course?

    Note pad and pen

  • What exam do I need to take?

    The candidate will be required to complete the exam of 90 minutes on the last day of the course, this examination has a pass rate of 70%.

  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

  • What is the experience of the instructor(s) delivering my course?

    All of our instructors are fully accredited and have over ten years of experience

Overview

Introduction

The BCS accredited ITIL® Service Lifecycle – Managing across the Lifecycle Course is for candidates looking to gain knowledge and skills over 5 days in IT Service Management. This course will manage lifecycle approaches for managerial functions and risk management.

BCS regularly ensure we provide the highest training standards for our candidates. We supply the candidates with the maximum potential to develop their project management skills further.

Pre-Requisites

  • The candidate should have completed and passed ITIL Foundation Certificate in IT Service Management or Version 2 and 3 bridge equivalent. As well as this candidates should have gained 17 credits or more from a mixture of ITIL v3 units or v2 Practitioner.

Who should attend?

  • This course should is ideal for IT Managers, IT Development practitioners and Supervisors to improve service management principles.

Exam Structure

  • Multiple choice (8 questions)
  • 70% pass mark
  • Awarded 3 credits ITIL Expert Qualification
  • 90 minutes

What will you learn?                                          

  • How to apply different stages of Service values
  • How to ensure flow across lifecycles with communication skills
  • How to identify stakeholder’s requirements for lifecycle stages
  • How to measure business value
  • How to implement and improve service management practices
  • How to implement management technologies
  • How to manage service provider strategies
  • How to manage processes of cross-lifecycles

Course Outline

  • Introduction
  • Service Lifecycle key concepts
  • Service management
  • Lifecycles of service
  • Lifecycle stages and service value

Stakeholder management

  • Business relationship management
  • Stakeholder communication
  • Lifecycle service flow

Service management Processes

  • Service management process integration
  • Service strategy impact and stages
  • Manage perspectives of lifecycle stages
  • Applying service lifecycle inputs and outputs
  • Manage ITIL business interfaces

Managing services

  • Stakeholder identification and assessments for requirements
  • Ensure lifecycle stage priority
  • Manage lifecycle impact and involvement
  • Implement and improve services
  • Identify needs for change
  • Critical success factors and risks

Governance

  • Structures of organisation
  • Service providing types

Measurement

  • Demonstrate business values
  • Use and determine metrics
  • Design framework measurement
  • Monitor control systems

Implementing service management capability

  • Service management assessments
  • Service management improvement
  • Service management practices
  • Implement management planning technologies
  • Conclusion

Exam preparation

  • Before taking the exam candidates should complete 28 personal study hours studying foundation and intermediate knowledge including revising IT terminology lists.

What's Included

  • Courseware Book
  • Certificate
  • Experienced instructor
  • Refreshments
  • Official exams

 

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