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ITIL® Service Lifecycle - Service Strategy

  • Our ITIL Service Lifecycle training course is fully accredited by BCS
  • Boost your career and gain an official qualification with our ITIL Service Lifecycle certification
  • ITIL Service Lifecycle courses include all material including ITIL Service Lifecycle exam and ITIL certificate
  • Courses taught by licensed ITIL Service Lifecycle instructors in

 

Browse our list of upcoming courses below

Book Online or Call 0800 0353 257 to speak to a training advisor

Course Date Venue Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 25/09/2017 London 3 days £1219 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Buxton 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Wakefield 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Bedford 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Swindon 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 York 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Gloucester 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Dundee 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Colchester 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Kingston upon Hull 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Dereham, Norfolk Rural Community Council (Dereham) 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Ipswich 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Luton 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Peterborough 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Watford 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Exeter 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Cirencester 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Corby 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Virtual 3 days £2495 Book OnlineEnquire
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Derby 3 days £2495 Book OnlineEnquire
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FAQs

  • What time shall I arrive at the venue?

    Please arrive at the venue for 08:45am

  • What are the pre-requisites?

    The candidate should have completed and passed ITIL Foundation Level exam

  • What is the duration of the course?

    3 days

  • Do I need to bring anything with me to the course?

    Note pad and pen

  • What exam do I need to take?

    The candidate will be required to complete the exam of 90 minutes on the last day of the course, this examination has a pass rate of 70%.

  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

  • What is the experience of the instructor(s) delivering my course?

    All of our instructors are fully accredited and have over ten years of experience

Overview

Introduction

The BCS accredited ITIL® Service Lifecycle – Service Strategy Course is for candidates looking to gain knowledge and skills over 3 days in IT Service Management. This course will help candidates gain qualifications within the intermediate programme.  ITIL is a framework IT service management which helps apply IT core functions. Candidates will learn how to manage service support business outcomes. The trainer will give candidates an insight in how to perform customer needs and market spaces.

This course will prepare candidates for their exam by exploring ITIL concepts and key principles.

Pre-Requisites

The candidate should have completed and passed ITIL Foundation Level exam

Who should attend?

This course should be attended by candidates who have completed the ITIL foundation level course and looking to further their knowledge with ITIL® Service Lifecycle Service Strategy.

Pre-course Reading?

Before attending the course candidates should use the following resources:

  • Demonstrate knowledge of IT terminology  
  • Apply service strategy management contexts
  • Work in Service management capacity environment
  • Read Key Element Guide Service Transition
  • Read Key Element Guide Service Operation
  • Read ITIL Service Lifecycle Core Publications
  • This should include The Service Transition and Service Strategy
  • Candidates should study 1 hour every evening throughout the duration of the course

What will you learn?                                          

  • How to define three types of service providers
  • How to apply vertical integration strategies
  • How to define service strategy fundaments
  • How to use service archetypes
  • How to influence value creation by utilizing assets
  • How to conduct strategic assessments
  • How to develop expansion forecast
  • How to determine IT funding models with analysis and guidance

Course structure?

  • Classroom training (3 days)
  • 90 minute exam on the last day of course

Exam Structure

  • Multiple choice (8 questions)
  • 29/40 to pass (70%)
  • 90 minutes

Course Outline

  • Introduction
  • Service strategy principles
  • Differentiating value-creating
  • Attributes, perceptions and preferences
  • Creating value from assets
  • Defining service provider types
  • Understand value chain models
  • Integrate vertical strategy
  • Defining Services and Market Spaces
  • Creating services for customer needs
  • Creating strategies for customer needs
  • Utilize value creation with assets
  • Use service archetypes for asset-based designs
  • Define market spaces for business support outcomes
  • Conducting Strategic Assessments
  • Reinforce capabilities
  • Relate investment and financial business constraints to conduct strategic assessments
  • Manage customer needs by performing an analysis
  • Apply business strategy to develop market spaces
  • Develop expansions and growth forecasts
  • Financial Management
  • Enhance shared imperative frameworks for IT and Business
  • Add value to IT and Business
  • Fund variations to change demand
  • Implement and create demand modelling
  • Analyse appropriate IT Funding models
  • Service Portfolio Management
  • Build a case for a service portfolio to identifying strategic needs
  • Design Service Portfolio management environments
  • Implement Service Portfolio management environments
  • Managing Demand
  • Implement demand management
  • Build cases for space requirement
  • Develop management strategies for company capabilities
  • Integrate service catalogue aspects
  • Integrate service pipeline to its capacity and demand
  • Implement service packages
  • Design service packages
  • Driving Strategy through the Service Lifecycle
  • Utilize elements by developing strategies including Service Pipeline, Contract Portfolio and financial budgets
  • Construct different types of service models the affect strategies
  • Utilize service transitions for evaluative options, costs and paths
  • Apply deployment patterns for service operation
  • Critical Success Factors and Risks
  • Manage the five organisational structures for guidance of IT Organization designs
  • Determine automated tools for strategic objectives
  • Overcome organizational complexity effectiveness
  • Conclusion 

What's Included

  • Courseware Book
  • Certificate
  • Experienced instructor
  • Refreshments
  • Official exams

 

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