ITIL® 4 Specialist: IT Asset Management Training

ITIL® 4 Specialist: IT Asset Management Training Outline

Module 1: Key Concepts of ITAM 

• Purpose, PSFs, and Value of the ITAM Practice 

• Apply Iterative and Interdependent Scoping to IT Asset Types and IT Asset Register 

• Benefits of Standard IT Assets 

• ITAM’s Relationship with Governance, Compliance, and Policies of the Organisation 

• Apply an Organisation's Sustainability Objectives to ITAM 

• Identify the Key Challenges of ITAM 
   

Module 2: ITM Value Streams and Processes 

• Roles and Relationships of Service Value Streams, Practices, and Processes in the Creation of Value 

• Value of a Common Approach to IT Asset Lifecycle Management 

• Sustainability Aspects of IT Asset Decommissioning and Disposal Actions 

• Know How to Verify, Audit, and Analyse IT Assets 

• Apply IT Asset Lifecycle Models 

• Critical Nature of Records and Documentation 

• How to Integrate ITAM into the Organisation's Value Streams? 

• Relationship between ITAM and the Service Configuration Management Practice 
   

Module 3: ITAM Roles, Skills, and Organisational Solutions 

• Key Skills required for ITAM 

• Responsibilities of the Following Roles 

• IT Asset Manager 

• License Manager 

• IT Asset Owner 

• IT Asset Custodian 

• IT Asset Consumer 

• How to Apply the LACMT Model to ITAM Activities? 

• How to Position ITAM within an Organisational Structure? 
   

Module 4: How Does Information and Technology Support and Enables ITAM? 

• Key Inputs and Outputs of the ITAM Practice 

• Key ITAM Automation Tools and their Role in the Practice 
   

Module 5: Understand the Role of Partners and Suppliers in ITAM 

• Types of Service Relationships 

• Complexity of Service Relationships 

• Consistent Approach to ITAM Across the Organisation's Ecosystem 
   

Module 6: How to Develop ITAM Organisational Capabilities? 

• Key Concepts of the ITIL Maturity Model 

• How to Apply Capability Criteria to Plan ITAM Capability Development? 

• Key Metrics and Methods for Improving ITAM Capabilities 

• Apply the Key Steps of the ITAM Capability Development 

What You’ll Learn in this Course

This course takes you from understanding the fundamentals of IT asset management to applying best practices across the entire asset lifecycle. Each stage of the journey equips you with practical knowledge and confidence to manage IT assets efficiently and strategically. 
 

• Learn key IT asset management practices in the ITIL® 4 framework. 

• Learn to track, control, and optimise IT assets to support service delivery 

• Learn to manage software licences, hardware, and cloud assets effectively 

• Learn to ensure compliance and reduce risks related to asset usage 

• Learn to align asset management with financial and operational goals 

• Learn how to deliver sustainable value through strategic asset planning 

ITIL® 4 Specialist: IT Asset Management Training Exam Information 

The ITIL® 4 Specialist: IT Asset Management exam evaluates a candidate’s knowledge of ITIL® 4 principles and practices specific to IT asset management. It emphasises the efficient administration and optimisation of IT assets across their entire lifecycle. 
 

• Question Type: Multiple-Choice  

• Total Questions: 40  

• Total Marks: 40 Marks  

• Pass Mark: 65%, or 26/40 Marks   

• Duration: 90 minutes  

• Open Book/ Closed Book: Closed Book