ITIL® 4 Practitioner: IT Asset Management Training Course

ITIL® 4 Practitioner: IT Asset Management Training Course Outline

Module 1: Key Concepts of the Practice 

• Purpose of the Practice 

• PSFs and Key Metrics of the Practice 

• Key Terms/Concepts 

• IT Asset Types 

• IT Asset Register 

• IT Asset Lifecycle 

• IT Asset Lifecycle Models 

• Verification 

• Inventory 

• Discovery 

• IT Asset Audit 
   

Module 2: Processes of the Practice 

• Inputs and Outputs of the Processes 

• Key Activities of the Processes 

• How to Integrate the Practice in the Organisation’s Value Streams?
   

Module 3: Roles and Competences of the Practice 

• Responsibilities of the Key Roles of the Practice 

• IT Asset Manager 

• IT Asset Custodian 

• IT Asset Analyst 

• IT Asset Register Administrator 

• License Manager 

• IT Asset Owner 

• IT Asset Consumer 

• How to Position the Practice in the Organisational Structure? 
   

Module 4: How Information and Technology Support and Enable the Practice? 

• Tools Application 

• Apply the Recommendations on Automation 
   

Module 5: Role of Partners and Suppliers in the Practice 

• Dependencies of the Practice on Third Parties 

• How Partners and Suppliers can Support the Practice? 
   

Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice? 

• How Capability Criteria Support the Practice Capability Development? 
   

Module 7: Recommendations for the Practice Success 

• Understand ITIL Guiding Principles Supporting Successful IT Asset Management 

What You’ll Learn in this Course

This course takes you from understanding the fundamentals of IT asset management to applying ITIL® practices for effective asset control and optimisation. Each stage strengthens your ability to manage assets strategically and deliver long-term business value. 
 

• Learn the key concepts and objectives of IT Asset Management within the ITIL® framework 

• Learn how to track, manage, and optimise IT assets across their entire lifecycle 

• Learn to ensure compliance with organisational, legal, and regulatory requirements 

• Learn how effective asset management supports financial control and sustainability 

• Learn to apply ITIL® practices for improving transparency, accountability, and decision-making 

• Learn how to integrate asset management with other IT service management processes 

ITIL® 4 Practitioner: IT Asset Management Training Course Exam Information 

The ITIL® 4 Practitioner: IT Asset Management Training Course Exam evaluates a candidate’s understanding of ITIL® concepts, principles, and best practices related to asset management. The format of the exam is as follows: 
 

Question Type: Multiple Choice 
 Total Questions: 20 Questions 
 Total Marks: 20 Marks 
 Pass Marks: 65%, or 13/20 Marks 
 Duration: 30 Minutes 
 Open Book/Closed Book: Closed book