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ITIL Training - ITIL Certification

ITIL (Information Technology Infrastructure Library) is a globally recognised framework for the delivery and support of IT services.

  • Our entire range of ITIL training courses is fully accredited by BCS
  • Boost your career and gain an official qualification with our range of trusted ITIL certifications
  • ITIL courses include all material including ITIL exam and ITIL certificates
  • Courses taught by licensed ITIL instructors in fully equipped training venues nationwide
            ITIL Foundation       ITIL Practitioner        ITIL Service Strategy       ITIL Service Capability

Browse our list of upcoming courses below

Book Online or Call 0800 0353 257 to speak to a training advisor

Course Date Venue Duration Price Book Online
ITIL® Foundation 18/12/2017 Manchester 3 days £949£689 Book OnlineEnquire
ITIL® Foundation 18/12/2017 London 3 days £949£689 Book OnlineEnquire
ITIL® Foundation 18/12/2017 Dublin 3 days €1449 Book OnlineEnquire
ITIL® Foundation 18/12/2017 Virtual 3 days £2149 Book OnlineEnquire
ITIL® Foundation 02/01/2018 Leeds 3 days £949 Book OnlineEnquire
ITIL® Foundation 02/01/2018 Manchester 3 days £949 Book OnlineEnquire
ITIL® Foundation 02/01/2018 London 3 days £949 Book OnlineEnquire
ITIL® Foundation 02/01/2018 Brighton 3 days £1449 Book OnlineEnquire
ITIL® Foundation 02/01/2018 Belfast 3 days £1449 Book OnlineEnquire
ITIL® Foundation 02/01/2018 Maidstone 3 days £2149 Book OnlineEnquire
ITIL® Foundation 02/01/2018 Peterborough 3 days £4149 Book OnlineEnquire
ITIL® Foundation 02/01/2018 Carlisle 3 days £4149 Book OnlineEnquire
ITIL® Foundation 02/01/2018 Swansea 3 days £4149 Book OnlineEnquire
ITIL® Foundation 02/01/2018 Chester 3 days £4149 Book OnlineEnquire
ITIL® Foundation 02/01/2018 Windsor Town 3 days £4149 Book OnlineEnquire
ITIL® Foundation 02/01/2018 Dereham, Norfolk Rural Community Council (Dereham) 3 days £4149 Book OnlineEnquire
ITIL® Foundation 02/01/2018 Bolton 3 days £4149 Book OnlineEnquire
ITIL® Foundation 02/01/2018 Inverness 3 days £4149 Book OnlineEnquire
ITIL® Foundation 02/01/2018 Watford 3 days £4149 Book OnlineEnquire
ITIL® Foundation 02/01/2018 Buxton 3 days £4149 Book OnlineEnquire
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FAQs

  • What time shall I arrive at the venue?

    Please arrive at the venue for 08:45am

  • What are the pre-requisites?

    The candidate does not require any previous experience when attending this course.

  • What is the duration of the course?

    3 days

  • Do I need to bring anything with me to the course?

    Note pad and pen

  • What exam do I need to take?

    No exam for this course is required however the candidate will receive a certificate to apply for an examination.

  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

  • What is the experience of the instructor(s) delivering my course?

    All of our instructors are fully accredited and have over ten years of experience

Overview

Introduction

The ITIL® Foundation Course is for candidates looking to gain knowledge and skills over 3 days in IT Service Management. ITIL is a framework IT service management which helps apply IT core functions. Candidates will learn how to understand service level management. The trainer will give candidates an insight in how to apply service design management.

This course will prepare candidates for their exam by exploring ITIL concepts and key principles.

Pre-Requisites

  • The candidate does not require any previous experience when attending this course.

Who should attend?

  • This course should be attended by programme managers looking to develop their knowledge within service management.

Pre-course Reading?

Before attending the course candidates should use the following resources:

  • “An Introductory overview of ITIL V3” (PDF Document)

Exam Structure

  • Multiple choice (40 questions)
  • 1 hour
  • 65% pass mark 

What will you learn?      

  • How to understand service level management
  • How to apply service design management
  • How to understand capacity management
  • How to apply information security management
  • How to apply availability management
  • How to apply configuration management
  • How to develop change management
  • How to apply problem management

Course structure

  • Classroom training (3 days)
  • ITIL key principles
  • 1 hour exam on the last day of course

Course Outline

  • Introduction

Service management:

  • Service development
  • Practice
  • Functions
  • Roles
  • Processes

Service Strategy:

  • Service provision types
  • Portfolio management
  • Financial management
  • Business case

Service design:

  • Catalogue management
  • Supplier management
  • Service level management
  • Capacity management
  • Availability management
  • Information security

Service operation:

  • Incident management
  • Problem management
  • Fulfilment requests
  • Event management
  • Access management
  • Service desk
  • Technical management
  • Operation management
  • Applications management
  • CSI models
  • Deming cycle
  • Conclusion 

What's Included

WHAT’S INCLUDED?

  • Pre-course materials
  • Certificate
  • Experienced instructor
  • Refreshments 

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Send us your onsite requirements and we will provide a tailor made course for you!

Contact

T.  0800 0353 257
E: info@trainingdeals.co.uk

1 Bell Street, Maidenhead, Berkshire, SL6 1BU

Introduction

The ITIL® Foundation Course is for candidates looking to gain knowledge and skills over 3 days in IT Service Management. ITIL is a framework IT service management which helps apply IT core functions. Candidates will learn how to understand service level management. The trainer will give candidates an insight in how to apply service design management.

This course will prepare candidates for their exam by exploring ITIL concepts and key principles.

Pre-Requisites

  • The candidate does not require any previous experience when attending this course.

Who should attend?

  • This course should be attended by programme managers looking to develop their knowledge within service management.

Pre-course Reading?

Before attending the course candidates should use the following resources:

  • “An Introductory overview of ITIL V3” (PDF Document)

Exam Structure

  • Multiple choice (40 questions)
  • 1 hour
  • 65% pass mark 

What will you learn?      

  • How to understand service level management
  • How to apply service design management
  • How to understand capacity management
  • How to apply information security management
  • How to apply availability management
  • How to apply configuration management
  • How to develop change management
  • How to apply problem management

Course structure

  • Classroom training (3 days)
  • ITIL key principles
  • 1 hour exam on the last day of course

Course Outline

  • Introduction

Service management:

  • Service development
  • Practice
  • Functions
  • Roles
  • Processes

Service Strategy:

  • Service provision types
  • Portfolio management
  • Financial management
  • Business case

Service design:

  • Catalogue management
  • Supplier management
  • Service level management
  • Capacity management
  • Availability management
  • Information security

Service operation:

  • Incident management
  • Problem management
  • Fulfilment requests
  • Event management
  • Access management
  • Service desk
  • Technical management
  • Operation management
  • Applications management
  • CSI models
  • Deming cycle
  • Conclusion