The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use.
This Planning, Protection and Optimisation module focusses on:
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Demand Management
- Risk Management
- Information Security Management
Candidates completing the course can expect to gain an understanding of Planning, Protection & Optimisation (PPO) and its importance to the provision of service and the achievement of operational excellence.
This includes:
- competency in the principles, objectives, processes, activities, methods & functions employed within PPO and how they interact with the rest of the Lifecycle
- an appreciation of the technology considerations for PPO
- an awareness of the implementation considerations for PPO
- insight into the operational challenges, risks & critical success factors associated with PPO
- recognition of how to measure PPO
- realisation of the importance of IT Security and its contribution to PPO
Who will the course benefit?
- Individuals who require a detailed understanding of Planning, Protection & Optimisation and how it may be implemented to enhance the quality of IT service provision within an organisation
- operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management & Risk Management who wish to enhance their role-based capabilities
- IT professionals operating as Service Improvement stakeholders within an ITIL aligned organisation
- individuals seeking the ITIL Expert certification in IT Service Management
This includes but is not limited to IT Professionals, IT Operational Practitioners, Business Managers & Process Owners.
Pre-Requisites
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or v2 Foundation plus Bridge Certificate). Please note that documentary evidence of this qualification and photographic ID will be required prior to sitting the examination. It is also strongly recommended that candidates be able to demonstrate a familiarity with IT terminology and understand the context of Planning, Protection & Optimisation management in their own business environment. In addition it is suggested that candidates have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the ITIL processes of Capacity, Availability, ITSC, Information Security or Demand Management.