Conflict Resolution and Negotiation for Change Training

Conflict Resolution and Negotiation for Change Training Outline

Module 1: Introduction to Conflict Resolution and Negotiation 

• Understanding Conflict and Its Impact 

• Role of Conflict in Change Initiatives 

• Introduction to Negotiation 

• Ethical Considerations in Conflict Resolution and Negotiation 
   

Module 2: Types and Sources of Conflict 

• Identifying Different Types of Conflict 

• Common Sources of Conflict in the Workplace 

• Conflict's Impact on Individuals and Teams 

• Early Warning Signs of Escalating Conflict 
   

Module 3: Conflict Resolution Styles and Approaches 

• Conflict Resolution Styles 

• Choosing the Right Conflict Resolution Style 

• Adapting Conflict Styles for Different Situations 

• Assessing Personal Conflict Resolution Style 
   

Module 4: Communication Skills in Conflict Resolution 

• Effective Communication Techniques 

• Active Listening and Empathetic Communication 

• Non-Verbal Communication Cues 

• Managing Emotional Responses in Conflict 

• Diffusing Tension through Language 
   

Module 5: Conflict Resolution Strategies 

• Conflict Resolution Process 

• Mediation and Facilitation Techniques 

• De-escalation Strategies 

• Conflict Resolution Tools and Models 

• Group Conflict Resolution Dynamics 
   

Module 6: Negotiation Fundamentals 

• Introduction to Negotiation as a Problem-Solving Tool 

• Principled Negotiation 

• Preparing for Negotiation 

• Setting Negotiation Goals and Objectives 

• Negotiation Styles and Tactics 
   

Module 7: Building Negotiation Skills 

• Effective Preparation and Planning 

• Active Listening in Negotiation 

• Generating Creative Solutions 

• Overcoming Common Negotiation Pitfalls 

• Handling Difficult Negotiation Situations 
   

Module 8: Negotiation Strategies and Techniques 

• Distributive Vs Integrative Bargaining 

• Positional Vs Interest-Based Negotiation 

• Strategies for Achieving Win-Win Outcomes 

• Multi-Party and Complex Negotiations 

• Cross-Cultural Negotiation Considerations 
   

Module 9: Negotiation for Change and Conflict Resolution in Organisations 

• Negotiation as a Change Management Tool 

• Navigating Organisational Conflict 

• Applying Conflict Resolution and Negotiation to Change Initiatives 

• Implementing Conflict Resolution Strategies in Organisations 

What You’ll Learn in this Course

This course guides you from building a solid foundation in conflict resolution and negotiation to applying advanced strategies in dynamic, change-driven environments. Throughout the program, you will gain practical insights and the confidence to handle disputes, foster understanding, and lead productive dialogue with clarity and purpose. 
 

• Learn the core principles of conflict resolution and collaborative negotiation 

• Learn how to structure conversations with clarity, empathy, and purpose 

• Learn to manage resistance, emotional responses, and complex dynamics 

• Learn to apply negotiation strategies across diverse organisational settings 

• Learn to monitor progress and adapt approaches during change initiatives 

• Learn how to achieve outcomes that support transformation and team cohesion