Assertiveness Skills Training

Assertiveness Skills Training Outline

Module 1: Introduction to Assertiveness Skills 

• Benefits of Being Assertive 

• Assertiveness and Conflicts 

• Conflict Resolution Model 

• Mode 

• What Does It Mean to Be Assertive? 

• Rules of Assertion 

• When to Be Assertive 

• Being Assertive in the Workplace 
   

Module 2: Getting Your Point Across 

• Presenting Clear Messages 

• Ending Conversations 

• Gaining Confidence 

• Tools 
   

Module 3: Dealing with Difficulty 

• Handling Difficult People and Situations 

• Art of Saying No 

• Managing Conflict and Moving Forward 
   

Module 4: Emotional Intelligence 

• Managing Emotions 

• Dealing with Someone Else’s Emotions 
   

Module 5: Handling Difficult Situations 

• Dealing with Difficult People and Situations 

• CLASS Technique 

• How to Keep Calm in Challenging Situations? 

• Breathing Exercises 

What You’ll Learn in this Course

This course takes you from understanding the foundations of assertive behaviour to applying effective communication techniques in professional situations. Each stage builds your confidence, clarity, and ability to handle challenges with composure. 
 

• Learn how to communicate confidently and respectfully in any situation 

• Learn to express opinions and needs clearly while maintaining professionalism 

• Learn techniques to manage conflicts and difficult conversations effectively 

• Learn how to balance assertiveness with empathy and active listening 

• Learn to overcome self-doubt and build lasting self-confidence 

• Learn strategies to establish boundaries and foster positive workplace relationships