Effective Communication Skills

Effective Communication Skills Outline

Module 1: Fundamentals of Communication 

• What Is Communication? 

• The Importance of Communication 

• Identifying Key Stakeholders 

• Understanding Stakeholder Needs 
   

Module 2: Advantages of Effective Communication 

• Benefits of Effective Communication 

• Consequences of Ineffective Communication 

• Communication Methods and Their Impact 
   

Module 3: The Communication Process 

• Understanding Different Communication Types 

  • Formal and Informal Communication 

  • Horizontal and Vertical Communication 

• Choosing the Right Communications Channel 

• Communication Flow and Its Effectiveness 
   

Module 4: Skilled Communicator and Individual Evaluation 

• What is a Skilled Communication? 

• Qualities of a Good Communicator 

• Introduction to Individual Evaluation 

• Reflective Questions for Self-Assessment 
   

Module 5: Overcoming Communication Barriers 

• Identifying and Overcoming Barriers 

• The 7 Cs of Effective Communication 

• Strategies for Clear and Concise Communication 
   

Module 6: Art of Questioning 

• Different Types of Questions 

  • Closed Vs Open Questions 

  • Probing and Funnel Questions 

• Techniques for Effective Questioning 

• Recall and Process Questions 

• Utilising Responses to Enhance Communication 
   

Module 7: Enhancing Listening Skills 

• Principles of Effective Listening 

• Active Listening Techniques 

• Focusing Techniques While Speaking 
   

Module 8: Navigating Various Communication Scenarios 

• Choosing Appropriate Communication Methods 

  • Face-to-Face Communication: Advantages and Challenges 

  • Written Communication: Letters and Emails 

  • Digital Communication: Phone Calls, Video Calls, and Social Media 

• Understanding and Utilising Non-Verbal Cues 

• Adapting Communication Style to Different Situations 

What You’ll Learn in this Course

This course takes you from understanding communication fundamentals to applying effective strategies for workplace success. Each stage strengthens your ability to convey messages clearly, build rapport, and foster collaboration. 
 

• Learn how to communicate ideas confidently and persuasively 

• Learn to enhance listening, empathy, and feedback skills 

• Learn how to adapt your communication style to different audiences 

• Learn techniques to manage conflicts and misunderstandings effectively 

• Learn to improve non-verbal communication and presentation skills 

• Learn how to build trust and strengthen professional relationships