Dealing with Difficult People
The Dealing with Difficult People Training Course helps learners handle challenging personalities calmly and effectively. It focuses on communication strategies, emotional intelligence, and conflict resolution techniques to maintain professionalism in demanding interactions.
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Course Overview O v e r v i e w
- Course Overview
- Course Outline
- What’s Included
- What You’ll Learn
Dealing with Difficult People Overview
Dealing with Difficult People Training provides practical tools to manage workplace tension and improve communication with challenging individuals. It introduces learners to behavioural understanding, assertiveness techniques, and strategies for maintaining control in stressful conversations. The course explores how to turn conflict into collaboration through effective dialogue.
Formal training helps learners build confidence and patience when dealing with difficult personalities. It improves emotional awareness, enhances problem-solving, and supports positive relationship management in all professional settings.
At Training Deals, we deliver training that is realistic, solution-focused, and centred on improving interpersonal dynamics. Our experienced trainers use role-playing and real-life examples to teach conflict-handling techniques. With flexible learning formats and guided support, we help you communicate assertively and calmly in challenging situations.
Dealing with Difficult People Outline
Module 1: Introduction to Dealing with Difficult People
What is Conflict?
Types of Conflict Events
What are Difficult People?
Types of Difficult People
Methods of Dealing with Conflict
Module 2: Skills Needed in Conflict Resolution
How to Implement Conflict Resolution Methods
Behaviours Needed for Conflict Resolution
Conflict Resolution Approaches – Win/Win Vs Compromise
Responses to Conflict
Converting Conflict into Opportunity
Module 3: Assertive Behaviour with Difficult People
Assertive Behaviour
Non-assertive Behaviour
Aggressive Behaviour
Benefits of Being Assertive
Working Towards Solving the Problem, not Attacking the Person
Being Assertive in Different Types of Conflict Situations
Why Does Conflict Arises?
Module 4: Effective Communication Techniques
Non-verbal Communication
Listening is Key
Tips for Approaching and Communicating with Difficult People
What’s included in this Dealing with Difficult People?
- Expert-led Training Sessions by Certified Instructors
- Comprehensive Course Materials
- Post-training Learner Support
What You’ll Learn in this Course
This course takes you from understanding difficult behaviours to managing conflicts effectively using communication and empathy. Each stage helps you stay composed and confident in challenging interactions.
Learn the fundamentals of managing challenging behaviours professionally
Learn how to stay calm and respond assertively under pressure
Learn to identify communication barriers and diffuse conflict effectively
Learn how to build empathy and handle emotional responses
Learn to use negotiation and persuasion in difficult situations
Learn how to maintain professionalism and resolve issues positively
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Frequently Asked Questions
It is a practical training course designed to help learners manage challenging behaviours and communicate effectively with difficult individuals.
It helps learners develop communication and emotional control skills, leading to better collaboration and workplace harmony.
It is ideal for Managers, Team Leaders, HR Professionals, Customer Service Staff, and anyone who deals with diverse personalities.
Yes, conflict management and communication skills are valuable across every professional field and organisational setting.
It equips learners with confidence and strategies to handle tension, reduce stress, and promote effective collaboration.
What Our Customers Say About Us
Matthew Sullivan
HR Business Partner
Our HR team registered for the Change Management Foundation & Practitioner Training Course, and it couldn’t have been more valuable. The team gained practical frameworks to guide employees smoothly through transitions with confidence.
Olivia Barrett
Operations Manager
Our operations staff completed the Lean Six Sigma Green Belt Training Course, and it has been transformative. We can now identify inefficiencies quickly, and the tools we learned are already improving performance across the team.
Benjamin Foster
Product Manager
Our product team took part in the Agile Project Management Foundation & Practitioner (AgilePM®) Training Course, and the difference is remarkable. We’re now more adaptive, collaborative, and efficient in managing change.
Lucy Harper
IT Support Lead
Our IT support unit attended the ITIL® 4 Foundation Training Course, and the results have been impressive. Processes are smoother, collaboration has improved, and the team finally speaks a common language of service management.
Edward Clarke
Programme Manager
We joined the PMP® Certification Training Course as a leadership group, and it was outstanding. The trainer made every concept practical, and the exam preparation resources helped the whole team feel ready to tackle complex projects.
Amelia Rhodes
Project Officer
Our project office completed the PRINCE2® Foundation & Practitioner Training Course, and it has brought real clarity to how we manage projects. The trainer’s examples were excellent, and the team now follows a structured approach with confidence.
Pentagon Training Limited, VAT Registration No: 652 8880 03, Company Registration Number: 3011290
Get In Touch
+02045797300
Mail Us
info@trainingdeals.co.uk
Location
Building 3 111 Concorde Rd Maidenhead SL6 4BY United Kingdom
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All PRINCE2®, ITIL®, M_o_R®, MoP®, P3O®, MSP® and MoV® courses are offered by Pentagon Training
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COBIT® 5 and AgilePM® courses are offered by Pentagon Training Limited, an accredited training organisation of APMG International.
