Interpersonal Skills Training Course

Interpersonal Skills Training Course Outline

Module 1: Introduction to Interpersonal Skills 

• Importance of Interpersonal Skills 

• Identifying Key Elements of Effective Communication 

• Recognising Different Communication Styles 

• Building Rapport in Professional and Personal Relationships 
   

Module 2: Verbal Communication Skills 

• Speaking Clearly and Confidently 

• Active Listening Techniques 

• Giving and Receiving Feedback Effectively 

• Using Positive Language for Better Impact 
   

Module 3: Non-Verbal Communication Skills 

• Understanding Body Language Cues 

• Role of Eye Contact in Communication 

• Managing Facial Expressions Appropriately 

• Using Gestures and Posture to Convey Messages 
   

Module 4: Emotional Intelligence 

• Recognising and Managing Your Emotions 

• Understanding the Emotions of Others 

• Developing Empathy and Compassion 

• Building Emotional Resilience in Challenging Situations 
   

Module 5: Conflict Resolution 

• Identifying the Causes of Conflict 

• Using Effective Negotiation Techniques 

• Managing Disagreements Constructively 

• Achieving Win-Win Solutions 
   

Module 6: Assertiveness and Confidence 

• Understanding Assertiveness versus Aggressiveness 

• Expressing Your Needs and Desires Clearly 

• Setting Boundaries Without Conflict 

• Developing Self-Confidence in Communication 
   

Module 7: Teamwork and Collaboration 

• Recognising the Importance of Teamwork in Professional Settings 

• Effective Team Communication Strategies 

• Encouraging Inclusivity and Participation in Group Work 

• Building Trust and Mutual Respect in Teams 

What You’ll Learn in this Course

This course takes you from understanding interpersonal communication basics to mastering techniques that build rapport and improve team collaboration. Each stage strengthens your ability to engage confidently with others. 

• Learn the fundamentals of interpersonal communication and teamwork 

• Learn how to apply active listening and empathy in conversations 

• Learn to manage workplace conflicts through effective communication 

• Learn how to give and receive feedback constructively 

• Learn to build trust and maintain professional relationships 

• Learn how to communicate confidently in diverse work environments