Certified HR Manager

Certified HR Manager Outline

Module 1: Human Resources Overview   

• Definition of Human Resources 

• Objectives of Human Resources 

• Role of Human Resources in a Business Context 

• Importance of HR Manager 

• Structure of the HR Department 

• Challenges Faced by an HR Department 

• Change Management 

• Leadership Development 

• HR Effectiveness Measurement 
   

Module 2: Employment Law 

• Employment Contracts 

• Data Protection 

• Health and Safety Regulations 

• Grievance, Discipline, and Dismissal 

• Redundancy 

• TUPE 
   

Module 3: HR Policy 

• Devising the HR Agenda and Strategy 

• HR Policy Documentation 

• Purpose of HR Policy Documentation 

• HR Policy Reviews 

• Management of the Development of New HR Policies and Procedures 

• Implementation of New HR Policies and Procedures 
   

Module 4: Recruitment 

• Writing Job Specifications 

• Recruiting from CEO Level to Receptionist 

• Employee Handbook 

• Inductions 

• Cost Efficiencies 

• Recruitment Campaigns 
   

Module 5: Remuneration 

• Introduction to Remuneration 

• Maintaining a Pay Plan 

• Profit and Loss 

• Performance-Related Pay (PRP) 

• Bonuses 

• Budgeting 
   

Module 6: Administration 

• Generalist HR Activities 

• Documentation 

• Personnel Files 

• Starters and Leavers Administration 

• Absence and Sickness 
   

Module 7: Employee Relations 

• Support of Disciplinary and Grievance Cases 

• Communication with Employees 

• Conflict Management 

• Types of Conflict 

• Conflict Management Styles 

• Employee Engagement 

• Categories of Employee Engagement 
   

Module 8: Performance 

• Overview of Performance Management 

• Development of an Engagement Programme 

• Performance Management Cycle 

• Efficient Performance Management System 

• Performance Management Training 

• Setting Up a Benefit Structure 

• Performance Appraisal System 
   

Module 9: Learning and Development 

• Importance of Learning and Development 

• Learning and Development Best Practice 

• Gap Analysis 

• Training Requirements 

• How to Create an Effective Training Program? 

What You’ll Learn in this Course

This course takes you from understanding core HR management principles to mastering strategic leadership and people management. Each stage strengthens your ability to lead with confidence and clarity. 

• Learn the fundamentals of HR strategy, leadership, and decision-making 

• Learn how to manage recruitment, onboarding, and performance evaluation 

• Learn to design employee engagement and retention strategies 

• Learn how to apply HR analytics for data-driven decisions 

• Learn to handle employee relations, policies, and compliance effectively 

• Learn how to align HR objectives with business goals and culture 

Certified HR Manager Exam Information

To achieve the Certified HR Manager Certification, learners must successfully pass the final assessment. The exam evaluates understanding of HR strategy, compliance, and leadership best practices. The exam format is as follows: 

• Question Type: Multiple Choice 

• Total Questions: 40 

• Total Marks: 40 Marks 

• Pass Mark: 65%, or 26/40 Marks 

• Duration: 60 Minutes 

• Open Book/Closed Book: Closed Book