CCNP Collaboration Training Course

CCNP Collaboration Training Course Outline

Module 1: Infrastructure and Design 

• Describe the Cisco On-Premises, Hybrid, and Cloud Collaboration Solution Design Elements Described in the SRND/PA 

• Licensing (Smart, Flex) 

• Sizing 

• Bandwidth 

• High Availability 

• Disaster Recovery 

• Dial Plan 

• Security (Certificates, SRTP, TLS) 

• QoS 

• Describe the Purpose of Edge Devices in the Cisco Collaboration Architecture Such as Expressway and Cisco Unified Border Element 

• Configure these Network Components to Support Cisco Collaboration Solutions 

• DHCP 

• NTP 

• CDP 

• LLDP 

• LDAP 

• TFTP 

• Certificates 

• Troubleshoot these Network Components in a Cisco Collaboration Solution 

• DNS (A/AAA, SRV, Reverse Pointer Record (PTR)) 

• NTP 

• LDAP Integration on Cisco UCM 

• Explain these Components to Support Cisco Collaboration Solutions 

• SNMP 

• DNS 

• Directory Connector 

• Describe Webex Control Hub Features 
   

Module 2: Protocols, Codecs, and Endpoints 

• Troubleshoot these Elements of a SIP Conversation 

• Call Set Up and Tear Down 

• SDP 

• DTMF 

• Identify the Collaboration Codecs for a Given Scenario 

• Deploy SIP Endpoints 

• Manual 

• Self-Provisioning 

• Bulk Administration Tool (BAT) 

• Onboarding Cloud Devices 

• Device Onboarding Via Activation Codes (MRA/On-Premises) 

• Troubleshoot SIP Endpoints 

• Describe SIP OAuth on Cisco UCM 
   

Module 3: Cisco IOS XE Gateteway and Media Resources 

• Configure Voice Gateway Elements 

• DTMF 

• Voice Translation Rules and Profiles 

• Codec Preference List 

• Dial Peers 

• Troubleshoot ISDN PRI/BRI 

• Identify the Appropriate IOS XE Media Resources 

• Describe Cloud Calling Hybrid Local Gateway 
   

Module 4: Call Control 

• Describe the Cisco UCM Digit Analysis Process 

• Implement Toll Fraud Prevention on Cisco UCM 

• Configure Globalised Call Routing in Cisco UCM 

• Route Patterns (Traditional and +E.164) 

• Translation Patterns 

• Standard Local Route Group 

• Transforms 

• SIP Route Patterns 

• Describe Mobile and Remote Access (MRA) 

• Describe Webex Calling Dial Plan Features 

• Locations and Numbers 

• Outgoing and Incoming Permissions 

• Transfer and Forwarding Restrictions 
   

Module 5: QoS 

• Describe Problems that can Lead to Poor Voice and Video Quality 

• Latency 

• Jitter 

• Packet Loss 

• Bandwidth 

• Describe the QoS Requirements for Voice and Video 

• Describe the Class Models for Providing QoS on a Network 

• 4/5 Class Model 

• 8 Class Model 

• QoS Baseline Model 

• Describe the Purpose and Function of these DiffServ Values as it Pertains to Collaboration 

• EF 

• AF41 

• AF42 

• CS3 

• CS4 

• Describe QoS Trust Boundaries and their Significance in LAN-Based Classification and Marking 

• Describe and Determine Location-Based CAC Bandwidth Requirements 

• Configure LLQ 

• Class Map 

• Policy Map 

• Service Policy 
   

Module 6: Collaboration Applications 

• Configure Cisco Unity Connection Mailbox and MWI 

• Configure Cisco Unity Connection SIP Integration Options to Call Control 

• Describe Cisco Unity Connection Call Handlers 

• Deploy Webex App 

What You’ll Learn in this Course

This course takes you from understanding Cisco collaboration fundamentals to mastering advanced configuration and troubleshooting techniques. Each stage builds your capability to design and manage enterprise communication solutions efficiently. 

• Learn how to configure and manage Cisco collaboration devices and applications 

• Learn to integrate voice, video, and messaging systems seamlessly 

• Learn how to implement Cisco Unified Communications solutions 

• Learn techniques for troubleshooting and optimising collaboration networks 

• Learn to apply collaboration strategies to enhance business communication 

• Learn how to prepare for the CCNP Collaboration certification exam