Emotional Intelligence Training

Emotional Intelligence Training Outline

Module 1: Introduction to Emotional Intelligence 

• What is Emotional Intelligence? 

• What Emotional Intelligence is NOT? 

• Power of Emotion in Communication 

• Why is Emotional Intelligence Important? 

• Emotional Intelligence to Organisations 

• Competencies for Emotional Intelligence 

• Need to Improve Emotional Intelligence? 

• Improving Your Emotional Intelligence 

• Model for Self-Directed Change 

Module 2: Thinking, Feeling, and Acting 

• What Causes Us to Think, Feel, and Act the Way We Do? 

Module 3: Developing the Emotional Intelligence 

• Ways to Develop Emotional Intelligence 

  • Utilise an Assertive Style of Communicating 

  • Respond Instead of Reacting to Conflict 

  • Practice Self-Awareness 

  • Empathise with Others 

  • Take Criticism Well 

Module 4: Habits and Emotional Intelligence 

• Habits 

• How to Stop Habits from Forming? 

• How to Change Existing Habits? 

Module 5: Consuming Information: Personality Types 

• How Do We Take in Information? 

• Myers-Briggs Test 

Module 6: Changing Past Conditioning 

• How to Change Your Past Conditioning? 

Module 7: Avoiding Conflict 

• Managing and Handling Conflict 

• Conflict at the Workplace 

• Conflict Management 

• Steps to Managing Conflict 

• Steps to Managing Conflict – Problem Solving Process 

• Techniques for Avoiding Conflict 

• Communication Styles 

• Listening 

• Barriers to Active Listening 

• How to Be a Good Listener? 

• Use of Voice 

• Empathy 

• Harness the Power of Emotion in Communication 

• Role of Emotions 

• Emotional Awareness 

• Emotion Strategies 

• Behaviours Demonstrating Higher EQ 

• Levels of EQ 

• Communicating a Difficult Message 

Module 8: Self Confidence Skills for Improved Emotional Intelligence 

• Self Confidence Skills 

• Positive Attitude 

• Conversation 

• Body Language 

• Presentation 

• Workplace Challenges 

• Leadership 

• Development Focus for Emotional Intelligence 

What You’ll Learn in this Course

This course takes you from understanding emotional intelligence principles to applying them for personal growth and professional collaboration. Each stage strengthens emotional control and communication. 
 

• Learn the fundamentals of emotional intelligence and self-awareness 

• Learn how to recognise and manage emotional triggers effectively 

• Learn to apply empathy in workplace communication and teamwork 

• Learn how to build stronger professional relationships through trust 

• Learn to manage stress and conflict with emotional balance 

• Learn how emotional intelligence enhances leadership and resilience