Active Listening Training
The Active Listening Training Course helps learners develop essential communication skills to understand others better, build trust, and respond effectively. It focuses on improving attention, empathy, and interpretation to enhance workplace communication and collaboration.
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Course Overview O v e r v i e w
- Course Overview
- Course Outline
- What’s Included
- What You’ll Learn
Active Listening Training Overview
The Active Listening Training provides a practical understanding of how to engage attentively in conversations and respond with clarity and empathy. It introduces learners to listening techniques, feedback skills, and non-verbal communication awareness to strengthen relationships. The course explores barriers to effective listening and strategies to overcome them.
Formal training helps learners become more attentive communicators, improving understanding and teamwork across various settings. It fosters empathy, enhances collaboration, and reduces workplace misunderstandings through effective communication habits.
At Training Deals, we offer active listening training that is interactive, experiential, and built on real-world communication scenarios. Our expert trainers guide learners through discussions and exercises that enhance focus and comprehension. With flexible learning formats and continuous support, we help you master the art of listening.
Active Listening Training Outline
Module 1: An Overview of Active Listening Skills
What is Active Listening?
Importance of Active Listening Skills
List of Active Listening Techniques
Module 2: Steps for Active Listening Skills
Listen Attentively but Relaxed
Keep Your Mind Open to Listening
Pause Before Responding
Ask Question for Clarification Anything
Explain in Brief in Your Wording
Feel Same What the Speaker Feels
How to Practice Being Patient
Module 3: How to Improve Your Active Listening Skills
Face the Speaker and Make Eye Contact
Show to the Speaker That You are Interested and Listen Properly
Provide Feedback
Do Not Interrupt the Speaker
Try to Converse in Front of the Mirror
Listen and Make a Virtualisation Picture
How to Be a Better Listener in Virtual Meetings
Module 4: Benefits of Active Listening Skills
Understand the Motive of Conversation
Successful Conversation
Save Time and Money
Build a Strong Network and Good Relationship with the Speaker
Reduce the Stress Level
Engagement and Motivation
Add-Ons Teaching Skills
Problem-Solving or Handing Issues
Workplace Scenarios for Discussion
Module 5: Outcomes of Active Listening
Person Feel You are Interested in Listening
Increased Self-Confidence and Understanding
Clarifying Misunderstandings
What’s included in this Active Listening Training?
- Expert-led Training Sessions by Certified Instructors
- Comprehensive Course Materials
- Post-training Learner Support
What You’ll Learn in this Course
This course takes you from understanding listening principles to applying active listening techniques that strengthen communication and relationships. Each stage builds awareness and empathy in every interaction.
Learn the fundamentals of active listening and communication flow
Learn how to interpret verbal and non-verbal cues effectively
Learn to apply empathy to understand speakers’ perspectives
Learn how to ask clarifying questions and give constructive feedback
Learn to overcome common listening barriers and distractions
Learn how active listening builds trust and improves teamwork
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Frequently Asked Questions
It is a practical training course designed to help learners strengthen communication by improving attention, understanding, and empathy.
It helps learners develop better workplace relationships, enhance understanding, and improve overall communication effectiveness.
It is ideal for Professionals, Team Leaders, Educators, and individuals who want to enhance their listening and communication skills.
Yes, active listening is a vital skill for all industries, including business, healthcare, education, management, and customer service.
It equips learners with strategies to listen attentively, reduce miscommunication, and respond effectively to others’ needs.
What Our Customers Say About Us
Matthew Sullivan
HR Business Partner
Our HR team registered for the Change Management Foundation & Practitioner Training Course, and it couldn’t have been more valuable. The team gained practical frameworks to guide employees smoothly through transitions with confidence.
Olivia Barrett
Operations Manager
Our operations staff completed the Lean Six Sigma Green Belt Training Course, and it has been transformative. We can now identify inefficiencies quickly, and the tools we learned are already improving performance across the team.
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Product Manager
Our product team took part in the Agile Project Management Foundation & Practitioner (AgilePM®) Training Course, and the difference is remarkable. We’re now more adaptive, collaborative, and efficient in managing change.
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IT Support Lead
Our IT support unit attended the ITIL® 4 Foundation Training Course, and the results have been impressive. Processes are smoother, collaboration has improved, and the team finally speaks a common language of service management.
Edward Clarke
Programme Manager
We joined the PMP® Certification Training Course as a leadership group, and it was outstanding. The trainer made every concept practical, and the exam preparation resources helped the whole team feel ready to tackle complex projects.
Amelia Rhodes
Project Officer
Our project office completed the PRINCE2® Foundation & Practitioner Training Course, and it has brought real clarity to how we manage projects. The trainer’s examples were excellent, and the team now follows a structured approach with confidence.
Pentagon Training Limited, VAT Registration No: 652 8880 03, Company Registration Number: 3011290
Get In Touch
+02045797300
Mail Us
info@trainingdeals.co.uk
Location
Building 3 111 Concorde Rd Maidenhead SL6 4BY United Kingdom
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