Course Overview
This course immerses you in the practical aspects of the ITIL v3 Service
Lifecycle and processes associated with the Service Offerings and Agreements of
services and service delivery. You'll focus on the operational-level process
activities and supporting methods and approaches to executing these processes in
a practical, hands-on learning environment. This course uses an engaging case
study-based approach to learning the core disciplines of ITIL best practices,
positioning you to successfully complete the associated exam. The exam will be
offered on the last day of the course at 3:30 pm.
The main process focus areas of this course include:
-
Service Portfolio Management
-
Service Level Management
-
Service Catalogue Management
-
Demand Management
-
Supplier Management
-
Financial Management
Course Overview
This course immerses you in the practical aspects of the ITIL v3 Service
Lifecycle and processes associated with the Service Offerings and Agreements of
services and service delivery. You'll focus on the operational-level process
activities and supporting methods and approaches to executing these processes in
a practical, hands-on learning environment. This course uses an engaging case
study-based approach to learning the core disciplines of ITIL best practices,
positioning you to successfully complete the associated exam. The exam will be
offered on the last day of the course at 3:30 pm.
The main process focus areas of this course include:
-
Service Portfolio Management
-
Service Level Management
-
Service Catalogue Management
-
Demand Management
-
Supplier Management
-
Financial Management