The latest version of ITIL (IT Infrastructure Library v3) provides a detailed set of best practice for Service Management. The library is published in five core books and covers a range of practices including Strategy, Design, Transition, Operation and Service Improvement.
This foundation course introduces the Library as a whole, explaining aspects such as the framework and lifecycle while introducing the functions, processes and activities.
The ITIL v3 Foundation Certificate may be sat during the course.
Who will the course benefit?
IT professionals, business managers, business process owners and any individuals who either require an understanding of Service Management, especially those looking to obtain qualifications in this area.
Skills Gained
This course will enable delegates to:
- Understand the basis of good practice in service management.
- Understand the key principles and models in good practice.
- Understand the basic key concepts in the service lifecycle, processes, functions and roles.
Pre-Requisites
A basic level of IT literacy is required. This may be achieved by attending the Understanding Information Systems Understanding Information Systems or the Understanding Information and Communications Technology Understanding Information Systems course.
Course Objectives
The purpose of the ITIL Foundation Certificate in IT Service Management is to obtain a basic knowledge of the ITIL terminology, structure and concepts and to comprehend the core principles of Service Management.