ITIL® 4 Specialist: High Velocity IT Certification Course

ITIL® 4 Specialist: High Velocity IT Certification Course Outline

Module 1: High-Velocity Nature of the Digital Enterprise and IT Demand 

• Understand the Following Terms: 

• Digital Organisation 

• High-Velocity IT 

• Digital Transformation 

• IT Transformation 

• Digital Product 

• Digital Technology 

• When the Transformation to High-Velocity IT Is Desirable and Feasible 

• Five Objectives Associated with Digital Products to Achieve: 

• Valuable Investments - Strategically Innovative and Effective Application of IT 

• Fast Development - Quick Realisation and Delivery of IT Services and IT-Related Products 

• Resilient Operations - Highly Resilient IT Services and IT-Related Products 

• Co-Created Value - Effective Interactions Between Service Provider and Consumer 

• Assured Conformance - to Governance, Risk and Compliance (GRC) Requirements 
   

Module 2: Digital Product Lifecycle in Terms of the ITIL 'Operating Model' 

• How High-Velocity IT Relates To: 

• Four Dimensions of Service Management 

• ITIL Service Value System 

• Service Value Chain 

• Digital Product Lifecycle 
   

Module 3: ITIL Guiding Principles for High-Velocity IT 

• Following Principles, Models, and Concepts: 

• Ethics 

• Safety Culture 

• Lean Culture 

• Toyota Kata 

• Lean / Agile / Resilient / Continuous 

• Service-Dominant Logic 

• Design Thinking 

• Complexity Thinking 

• How to Use the Following Principles, Models, and Concepts: 

• Ethics 

• Safety Culture 

• Lean Culture 

• Toyota Kata 

• Service-Dominant Logic 

• Design Thinking 

• Complexity Thinking 

• To Contribute To: 

• Help Get Customers' Jobs Done 

• Trust and Be Trusted 

• Continually Raise the Bar 

• Accept Ambiguity and Uncertainty 

• Commit to Continual Learning 
   

Module 4: How to Contribute to Achieving Value with Digital Products 

• How the Service Provider Ensures Valuable Investments Are Achieved. 

• How to Use the Following Practices to Contribute to Achieving Valuable Investments: 

• Portfolio Management 

• Relationship Management 

• How the Service Provider Ensures Fast Development Is Achieved 

• How to Use the Following Practices to Contribute to Achieving Fast Development: 

• Architecture Management 

• Business Analysis 

• Deployment Management 

• Service Validation and Testing 

• Software Development and Management 

• How the Service Provider Ensures Resilient Operations Are Achieved 

• How to Use the Following Practices to Contribute to Achieving Resilient Operations: 

• Availability Management 

• Capacity and Performance Management 

• Monitoring and Event Management 

• Problem Management 

• Service Continuity Management 

• Infrastructure and Platform Management 

• How the Service Provider Ensures Co-Created Value Is Achieved 

• How to Use the Following Practices to Contribute to Achieving Co-Created Value: 

• Relationship Management 

• Service Design 

• Service Desk 

• How the Service Provider Ensures Assured Conformance Is Achieved 

• How to Use the Following Practices to Contribute to Achieving Assured Conformance: 

• Information Security Management 

• Risk Management 

What You’ll Learn in this Course

This course takes you from understanding digital transformation principles to applying high-velocity IT practices that enhance agility, resilience, and business value. Each stage builds the expertise to deliver rapid and reliable IT services. 
 

• Learn how to apply Agile, Lean, and DevOps concepts within ITIL® 4 

• Learn to enable rapid development and deployment of digital solutions 

• Learn how to manage risks and ensure resilient service operations 

• Learn techniques to balance speed, stability, and business value delivery 

• Learn how automation supports continuous improvement and innovation 

• Learn to implement ITIL® practices for high-performance digital environments

ITIL® 4 Specialist: High Velocity IT Exam Information 

The ITIL® 4 Specialist: High-Velocity IT module helps you with converging business and IT goals, recognising and managing complex adaptive systems, bridging the development and operations gap, and improving performance with Lean, Agile, and DevOps.  

• Question Type: Multiple Choice  

• Total Questions: 40   

• Total Marks: 40 Marks   

• Pass Mark: 70%, or 28/40 Marks  

• Duration: 90 Minutes  

• Open Book/ Closed Book: Closed Book