BCS Practitioner Certificate in Modelling Business Processes Training

BCS Practitioner Certificate in Modelling Business Processes Training Outline

Module 1: Context for Business Process Modelling 

• Business Systems and IT Systems 

• Some Definitions of ‘Process’ 

• Processes 

• Why Model Business Processes? 

• Mapping Vs Modelling 

• Role of IT in Businesses 

• Approaches to Business Process Modelling 

• Hierarchy of Business Processes 

• Process Levels 

• Functional View of an Enterprise 

• Functional Vs Process View 

• Advantages of Process View 

• Organisation Chart View of an Enterprise 

• Process View 
   

Module 2: Modelling at Enterprise Level 

• Enterprise View of Process Hierarchy 

• Map Before Model 

• SIPOC View of the Enterprise 

• Harmon Model of the Organisation 

• Enterprise View of Business Process SIPOC 

• Core Operation – Home Cinema Example 

• Supporting Processes 

• At Home Cinema – Process Map 

• Enterprise Level Process Model 

• Value Proposition 

• Relationship and Image Aspects 

• Porter’s Value Chain 

• Porter’s Value Chain– Manufacturing Example 

• Manufacturing Value Chain to Manufacturing Process Map 

• Porter’s Value Chain– Manufacturing Example 

• Value Chain for Service Enterprises 
   

Module 3: Modelling at the Event-Response Level 

• Event-Response View of Process Hierarchy 

• Process Elements 

• Actors 

• Business Rules 

• Customer 

• Business Events 

• Process Elements Examples 

• Process Elements Example– Alternate View 

• Business Process Modelling Technique 

• Process Dependency Vs Process Flow 

• Why Model Business Processes? 

• Process Modelling Notations 

• BPMN 

• UML Activity Diagrams 

• Notation-Swim Lanes 

• Notation-Start 

• Notation-Tasks 

• What is a Task? 

• Identifying Tasks 

• Notation 

• Flows 

• Decisions 

• Merges 

• Forks and Joins 

• Finish 

• UML Notation - Reminder 

• Purpose of Measuring Process Performance 

• Measuring Processes 

• Timelines 

• Process Management 
   

Module 4: Modelling at the Actor-Task Level 

• Actor-Task View of Process Hierarchy 

• What is a Task? 

• Task Analysis 

• Example Task Narrative for at Home Cinema 

• Example Task Description for Take Payment Task 

• Documenting Business Rules 

• Task Performance Measures 

• Documenting the Steps of a Task 

• Task Steps Shown as Activity Diagram 

• Use Case Descriptions 

• Header 

• Flows 

• Structured English Conventions and Constructs 

• DOWHILE Vs DOUNTIL 

• Task Steps Shown Using Structured English 
   

Module 5: Improving Business Processes 

• Identifying Process Problems 

• Possible Process Flow Problems 

• Potential Process Flow Improvements 

• Robotic Process Automation (RPA) in Process Improvement 

• Unsatisfactory Performance 

• Challenging Business Rules 

• Task Analysis 

• Typical NVAs 

• Scenario Analysis 

• Challenging Assumptions 

• RPA Key Benefits 

• Alternative Approaches to Change 

• Importance of Overall View 

• Modelling the To-Be Processes 

• Gap Analysis - Identifying IT System Requirements 

• Gap Analysis – the COTS Approach 
   

Module 6: Managing and Implementing Change 

• Gap Analysis 

• Taking a Holistic Approach 

• POPIT 

• How POPIT Helps? 

• Implementing Business Change 

• Pros and Cons 

What You’ll Learn in this Course

This course takes you from understanding the fundamentals of business process modelling to applying advanced techniques that drive operational improvement. Each stage of the journey equips you with practical tools and insights to analyse, document, and enhance business processes effectively. 

• Learn the core principles and techniques of business process modelling 

• Learn to map and analyse business processes using standard methods 

• Learn to evaluate process performance and recommend improvements 

• Learn to support change through clear process documentation 

• Learn to collaborate with stakeholders to ensure process alignment and buy-in 

• Learn how to apply modelling techniques across various organisational contexts 

BCS Practitioner Certificate in Modelling Business Processes Exam Information 

The BCS Practitioner Certificate in Modelling Business Processes is ideal for those seeking to understand and apply a range of process modelling and analysis techniques. The exam is structured as follows: 

• Question Type: Multiple choice 

• Total Questions: 40 

• Pass Mark: 65% (26/40) 

• Duration: 60 minutes 

• Format: Closed book