ITIL® 4 Practitioner: Change Enablement Training Course

ITIL® 4 Practitioner: Change Enablement Training Course Outline

Module 1: Key Concepts of the Practice 

• Purpose of the Practice. 

• PSFs and Key Metrics of the Practice. 

• Key Terms and Concepts: 

• Change. 

• Change Model. 

• Standard Change. 

• Emergency Change. 

• Change Authority. 
   

Module 2: Processes of the Practice 

• Inputs and Outputs of the Processes. 

• Key Activities of the Processes. 

• How to Integrate the Practice in the Organisation’s Value Streams? 
   

Module 3: Roles and Competences of the Practice 

• Responsibilities of the Key Roles of the Practice. 

• Change Manager / Coordinator. 

• Change Authority. 

• How to Position the Practice in the Organisational Structure? 
   

Module 4: How Information and Technology Support and Enable the Practice? 

• Explain the Tools Application. 

• Apply the Recommendations on Automation. 
   

Module 5: Role of Partners and Suppliers in the Practice 

• Dependencies of the Practice on Third Parties. 

• How Partners and Suppliers can Support the Practice? 
   

Module 6: How the ITIL Capability Model can be Used to Develop the Practice? 

• How Capability Criteria Support the Practice Capability Development? 
   

Module 7: Recommendations for the Practice Success 

• Change Enablement Success and Supported by the ITIL Guiding Principles. 

What You’ll Learn in this Course

This course takes you from understanding the foundations of change management to applying ITIL® best practices for controlled and effective change enablement. Each stage develops your ability to implement changes with minimal risk and maximum efficiency. 

• Learn the key principles and objectives of Change Enablement within the ITIL® framework 

• Learn how to assess, prioritise, and authorise changes systematically 

• Learn to analyse potential risks and mitigate their impact on services 

• Learn to plan, coordinate, and communicate changes effectively across teams 

• Learn how to maintain service stability and minimise disruption during implementation 

• Learn to apply continual improvement practices for enhanced change success rates

ITIL® 4 Practitioner: Change Enablement Training Course Exam Information 

The ITIL® 4 Practitioner: Change Enablement Exam evaluates a candidate’s understanding of ITIL® principles, methods, and techniques used in managing organisational and service changes. The format of the exam is as follows: 

Question Type: Multiple Choice 
 Total Questions: 20 Questions 
 Total Marks: 20 Marks 
 Pass Marks: 65%, or 13/20 Marks 
 Duration: 30 Minutes 
 Open Book/Closed Book: Closed book