ITIL® 4 Practitioner: Deployment Management Training Course

ITIL® 4 Practitioner: Deployment Management Training Course Outline

Module 1: Key Concepts of the Practice 

• Purpose of Practice 

• PSFs and Key Metrics of the Practice 

• Key Terms 

• Environment 

• Continuous Integration 

• Continuous Delivery 

• Continuous Deployment 
   

Module 2: Processes of the Practice 

• Inputs and Outputs of the Processes 

• Key Activities of the Processes 

• Integrate the Practice in the Organisation’s Value Streams 
   

Module 3: Roles and Competences of the Practice 

• Responsibilities of the Key Roles of the Practice 

• Deployment Manager 

• Deployment Practitioner 
   

Module 4: Information and Technology Support and Enable the Practice 

• Tools Application 

• Apply the Recommendations on Automation 
   

Module 5: Role of Partners and Suppliers in the Practice 

• Dependencies of the Practice on Third Parties 

• How Partners and Suppliers can Support the Practice? 
   

Module 6: How ITIL® Capability Model can be Used to Develop the Practice? 

• How Capability Criteria Support the Practice Capability Development? 
   

Module 7: Recommendations for the Practice Success 

• Grasp ITIL® Guiding Principles Supporting Deployment Management Success 

What You’ll Learn in this Course

This course takes you from understanding the core principles of deployment to applying ITIL® best practices for efficient and controlled implementation. Each stage enhances your ability to manage deployment activities successfully and ensure seamless service delivery. 
 

• Learn the purpose, scope, and key concepts of Deployment Management within the ITIL® framework 

• Learn how to plan, coordinate, and execute deployments efficiently 

• Learn to ensure successful transfer of services from testing to live environments 

• Learn how to reduce risks and maintain service stability during deployments 

• Learn to apply ITIL® practices for automation, validation, and governance in deployments 

• Learn to integrate deployment activities with release, change, and service validation processes 

The ITIL® 4 Practitioner: Deployment Management Training Course Exam Information 
 

The ITIL® 4 Practitioner: Deployment Management Exam evaluates a candidate’s understanding of ITIL® principles, practices, and techniques related to service deployment. The format of the exam is as follows: 

Question Type: Multiple Choice 
 Total Questions: 20 Questions 
 Total Marks: 20 Marks 
 Pass Marks: 65%, or 13/20 Marks 
 Duration: 30 Minutes 
 Open Book/Closed Book: Closed book