ITIL® 4 Specialist: Plan, Implement and Control Training Course

ITIL® 4 Specialist: Plan, Implement and Control Training Course Outline

Module 1: IT Asset Management 

• Key Concepts of the Practice 

• Purpose of the Practice 

• Practice Success Factors (PSF) and Key Metrics of the Practice 

• IT Asset Types 

• IT Asset Register 

• IT Asset Lifecycle 

• Models and Verification 

• Inventory and Discovery 

• IT Asset Audit 

• Processes of the Practice 

• Inputs and Outputs of the Processes 

• Key Activities of the Processes 

• How to Integrate the Practice in the Organisation’s Value Streams? 

• Roles and Competences of the Practice 

• IT Asset Manager 

• IT Asset Custodian 

• IT Asset Analyst 

• IT Asset Register Administrator 

• License Manager 

• IT Asset Owner 

• IT Asset Consumer 

• Know How to Position the Practice in the Organisational Structure 

• How Information and Technology Support and Enable the Practice 

• Tools Application 

• Apply the Recommendations on Automation 

• Role of Partners and Suppliers in the Practice 

• Dependencies of the Practice on Third Parties 

• Partners and Suppliers Can Support the Practice 

• Recommendations for the Practice Success 

• Recommendations for IT Asset Management Success 

• Supported by the ITIL Guiding Principles 
   

Module 2: Change Enablement (CE) 

• Key Concepts of the Practice 

• PSFs and Key Metrics of the Practice 

• Change and Change Model 

• Standard Change 

• Emergency Change and Change Authority 

• Processes of the Practice 

• Inputs and Outputs of the Processes 

• Key Activities of the Processes 

• Integrate the Practice in the Organisation’s Value Streams 

• Roles and Competences of the Practice 

• Responsibilities of the Key Roles of the Practice 

• Change Manager / Coordinator and Change Authority 

• Position the Practice in the Organisational Structure 

• Information and Technology Support and Enable the Practice 

• Explain the Tools Application 

• Apply the Recommendations on Automation 

• Role of Partners and Suppliers in the Practice 

• Dependencies of the Practice on Third Parties 

• Partners and Suppliers Can Support the Practice 

• ITIL Capability Model Can Be Used to Develop the Practice 

• Capability Criteria Support the Practice Capability Development 

• Recommendations for the Practice Success 

• Recommendations for Change Enablement Success 

• Recommendations Are Supported by the ITIL Guiding Principles? 
   

Module 3: Deployment Management (DM) 

• Key Concepts of the Practice 

• PSFs and Key Metrics of the Practice 

• Environment 

• Continuous Integration 

• Continuous Delivery 

• Continuous and Deployment 

• Processes of the Practice 

• Inputs and Outputs of the Processes 

• Key Activities of the Processes 

• Integrate the Practice in the Organisation’s Value Streams 

• Roles and Competences of the Practice 

• Responsibilities of the Key Roles of the Practice 

• Deployment Manager 

• Deployment Practitioner 

• Position the Practice in the Organisational Structure 

• Information and Technology Support and Enable the Practice 

• Tools Application 

• Apply the Recommendations on Automation 

• Role of Partners and Suppliers in the Practice 

• Dependencies of the Practice on Third Parties 

• Partners and Suppliers Can Support the Practice 

• ITIL Capability Model Can Be Used to Develop the Practice 

• Capability Criteria Support the Practice Capability Development 

• Recommendations for the Practice Success 

• Recommendations for Deployment Management Success 

• How These Recommendations Are Supported by the ITIL Guiding Principles? 
   

Module 4: Release Management (RM) 

• Key Concepts of the Practice 

• Purpose of the Practice 

• PSFs and Key Metrics of the Practice 

• Key Terms/Concepts 

• Release and CI/CD and Release Management 

• Release Model 

• Push/Pull Conditions 

• Processes of the Practice 

• Inputs and Outputs of the Processes 

• Key Activities of the Processes 

• Integrate the Practice in the Organisation’s Value Streams 

• Roles and Competences of the Practice 

• Responsibilities of the Key Roles of the Practice: 

• Release Manager 

• Position the Practice in the Organisational Structure 

• Information and Technology Support and Enable the Practice 

• Tools Application 

• Apply the Recommendations on Automation 

• Role of Partners and Suppliers in the Practice 

• Dependencies of the Practice on Third Parties 

• Partners and Suppliers Can Support the Practice 

• ITIL Capability Model Can Be Used to Develop the Practice 

• Capability Criteria Support the Practice Capability Development 

• Recommendations for the Practice Success 

• Recommendations for Release Management Success 

• How These Recommendations Are Supported by the ITIL Guiding Principles? 
   

Module 5: Service Configuration Management (SCM) 

• Key Concepts of the Practice 

• Purpose of the Practice 

• PSFs and Key Metrics of the Practice 

• Configuration Item (CI) 

• Service Configuration Model 

• CI Lifecycle Model 

• Configuration Management System 

• Configuration Management Database 

• Baseline Configuration 

• Configuration Verification 

• Configuration Inventory 

• Configuration Audit 

• Processes of the Practice 

• Inputs and Outputs of the Processes 

• Key Activities of the Processes 

• Integrate the Practice in the Organisation’s Value Streams 

• Roles and Competences of the Practice 

• Responsibilities of the Key Roles of the Practice: 

• Configuration Manager 

• Configuration Coordinator 

• Configuration Librarian 

• Resource Owner/Custodian 

• Position the Practice in the Organisational Structure 

• Information and Technology Support and Enable the Practice 

• Recommendations on Automation 

• Partners and Suppliers in the Practice 

• Dependencies of the Practice on Third Parties 

• Partners and Suppliers Can Support the Practice 

• ITIL Capability Model Can Be Used to Develop the Practice 

• Capability Criteria Support the Practice Capability Development 

• Recommendations for the Practice Success 

• Recommendations for Service Configuration Management Success 

• How These Recommendations Are Supported by the ITIL Guiding Principles? 
   

Module 6: Plan, Implement, and Control 

• Processes and Value Streams of the Plan, Implement, and Control Practices 

• Role of the Incident Resolution Service Value Stream 

• Role of the Request Fulfilment Service Value Stream 

• Plan, Implement, and Control Practices 

• Information and Technology Support and Enable the Practices 

• Information Is Exchanged Between the Plan, Implement, and Control Practices 

• Recommendations for the Plan, Implement, and Control Practices Success 

• Recommendations for the Plan, Implement, and Control Practices 

What You’ll Learn in this Course

This course takes you from understanding the fundamentals of ITIL® 4 planning and implementation to applying structured practices in real-world service environments. Each stage of the course builds practical knowledge and confidence to manage service planning, deployment, and control effectively. 
 

• Learn the core practices for planning and managing IT services 

• Learn how to coordinate change, release, and deployment activities 

• Learn to manage risks and service disruptions during implementation 

• Learn to apply ITIL® methods across varied organisational contexts 

• Learn to monitor and control service configurations and performance 

• Learn how to align service outcomes with business objectives 

ITIL® 4 Specialist: Plan, Implement and Control Training Course Examination Information 

The following details provide an overview of the current structure of the ITIL® 4 Specialist: Plan, Implement and Control certification exam. 
 

• Type of Questions: Multiple Choice 

• Total Questions: 60 

• Number of marks: 60 Marks 

• Pass Mark: 65%, or 39/60 

• Duration: 90 Minutes