ITIL® Version 5 Foundation Certification
The ITIL® (Version 5) Foundation Certification Course builds a core understanding of modern digital product and service management and service delivery through value co-creation, structured relationships, and lifecycle-based practices. Learners gain foundational skills to support value creation, continual improvement, and adapt in AI-enabled environments.
Excellence Begins Here.
Course Overview O v e r v i e w
- Course Overview
- Course Outline
- What’s Included
- What You’ll Learn
- Exam Details
ITIL® Version 5 Foundation Certification Overview
The ITIL® (Version 5) Foundation Certification provides a clear understanding of modern IT service and digital product management principles. It introduces the ITIL value system, service relationships, and lifecycle concepts that support effective service delivery.
Formal ITIL® (Version 5) Foundation training helps professionals apply best-practice service management with confidence. It improves collaboration between IT and business teams while enhancing service quality and operational consistency.
At Training Deals, we offer ITIL® (Version 5) Foundation training that is practical, flexible, and industry aligned. Our expert trainers deliver real-world insights, with dedicated learner support, to strengthen ITIL® (Version 5) Certification capabilities.
ITIL® Version 5 Foundation Certification Outline
Module 1: Key ITIL Terms and Definitions
Product and Service Management
Experience, Strategy and Transformation
Service Offerings
Value Co-Creation
Service Relationships
Module 2: ITIL Four Dimensions of Product and Service Management
Introduction to the Four Dimensions
Internal and External Factors
Module 3: ITIL Product and Service Lifecycle
Overview of Product and Service Lifecycle
Purpose and Scope of Lifecycle Activities
Module 4: ITIL Value System
Components of the ITIL Value System
ITIL Guiding Principles
Governance
Value Chain
Management Practices
ITIL Continual Improvement Model
Module 5: Value Stream Identification, Mapping and Management
Value Streams Concepts
Application of Value Streams
Purpose of Value Stream Mapping
Module 6: ITIL and Artificial Intelligence
Introduction to Artificial Intelligence
ITIL AI Governance
Module 7: ITIL and Other Frameworks
ITIL and DevOps
ITIL and PRINCE2
What’s included in this ITIL® Version 5 Foundation Certification?
Expert-led training sessions by accredited instructors
ITIL® (Version 5) Foundation Exam
Digital delegate pack
What You’ll Learn in this Course
This course takes you from understanding ITIL® (Version 5) principles to applying practical service and digital product management concepts for value creation. Each stage builds the knowledge and confidence required to support effective service delivery in modern, technology-driven organisations.
Learn the key concepts, principles, and terminology of ITIL® (Version 5)
Learn how ITIL® (Version 5) supports value co-creation and service relationships
Learn the components of the ITIL® (Version 5) value system and value chain
Learn how to improve communication and collaboration across service value streams
Learn how continual improvement supports performance and organisational value
Learn to apply ITIL® (Version 5) practices for consistency, efficiency, and service excellence
ITIL® (Version 5) Foundation Exam Information
The ITIL® (Version 5) foundation exam validates your understanding of core concepts, service relationships, and value creation processes. The format of the exam is as follows:
Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65% (26/40)
Duration: 60 Minutes (75 for non-native language candidates)
Open Book /Closed Book: Closed Book
Our Upcoming Batches
No schedules available.
No data available
No schedules available.
Request More Information
Corporate Training
Elevate your workforce with expert-led corporate training that enhances skills, boosts productivity, and aligns teams with your business goals.
Individuals Training
Unlock personal growth and sharpen professional skills with tailored training designed to build your confidence and career success.
Your Path to Professional Recognition
Our path is designed to guide you through each stage with clarity, support and practical learning, helping you achieve your goals with confidence.
Step Forward with Globally Recognised Certification
A recognised certification is more than a credential. It’s proof of your commitment to professional excellence, providing you with the credibility, confidence, and global reach to advance your career in exciting new directions.
Globally Certified Professionals Over Time
Career Growth
81%Certified professionals reported receiving a promotion after earning their certification.
Global Opportunities
89%Certified professionals experienced access to new career opportunities, including leadership roles and global positions.
Not able to find what you are looking for
Our experts will guide you to the right course from thousands worldwide: tailored to your goals.
Frequently Asked Questions
It is an entry-level professional certification that introduces foundational concepts in IT service and digital product management while covering essential ITIL® (Version 5) modules and practices.
It validates your understanding of modern digital service frameworks and prepares you for roles requiring ITIL® (Version 5) Certification knowledge.
Ideal for IT Professionals, Service Managers, Digital Teams, and anyone responsible for service delivery or product management.
Yes, the ITIL® (Version 5) foundation concepts are applicable across IT, tech, finance, healthcare, and sectors focusing on value-driven service delivery.
Yes, ITIL® (Version 5) Certification holds international recognition and is aligned with evolving service and digital management needs.
What Our Customers Say About Us
Matthew Sullivan
HR Business Partner
Our HR team registered for the Change Management Foundation & Practitioner Training Course, and it couldn’t have been more valuable. The team gained practical frameworks to guide employees smoothly through transitions with confidence.
Olivia Barrett
Operations Manager
Our operations staff completed the Lean Six Sigma Green Belt Training Course, and it has been transformative. We can now identify inefficiencies quickly, and the tools we learned are already improving performance across the team.
Benjamin Foster
Product Manager
Our product team took part in the Agile Project Management Foundation & Practitioner (AgilePM®) Training Course, and the difference is remarkable. We’re now more adaptive, collaborative, and efficient in managing change.
Lucy Harper
IT Support Lead
Our IT support unit attended the ITIL® 4 Foundation Training Course, and the results have been impressive. Processes are smoother, collaboration has improved, and the team finally speaks a common language of service management.
Edward Clarke
Programme Manager
We joined the PMP® Certification Training Course as a leadership group, and it was outstanding. The trainer made every concept practical, and the exam preparation resources helped the whole team feel ready to tackle complex projects.
Amelia Rhodes
Project Officer
Our project office completed the PRINCE2® Foundation & Practitioner Training Course, and it has brought real clarity to how we manage projects. The trainer’s examples were excellent, and the team now follows a structured approach with confidence.
Related Courses
ITIL® 4 Foundation Certification Course
View Details
ITIL® 4 Specialist: Create Deliver and Support Certification
View Details
ITIL® 4 Strategist: Direct, Plan and Improve Training
View Details
ITIL® 4 Specialist: Drive Stakeholder Value Course
View Details
ITIL® 4 Specialist: High Velocity IT Certification Course
View Details
Pentagon Training Limited, VAT Registration No: 652 8880 03, Company Registration Number: 3011290
Get In Touch
+02045797300
Mail Us
info@trainingdeals.co.uk
Location
Building 3 111 Concorde Rd Maidenhead SL6 4BY United Kingdom
PRINCE2®, ITIL®, M_o_R®, MoP®, P3O®, MSP®, and MoV® are registered trademarks of PeopleCert Limited.
All PRINCE2®, ITIL®, M_o_R®, MoP®, P3O®, MSP® and MoV® courses are offered by Pentagon Training
Limited
COBIT® 5 and AgilePM® courses are offered by Pentagon Training Limited, an accredited training organisation of APMG International.
