Root Cause Analysis

Root Cause Analysis Outline

Module 1: Introduction to Root Cause Analysis  

• What is Root Cause Analysis? 

• Casual Factors 

• Direct Cause Vs Root Cause 

• Goals of Root Cause Analysis 

• Root Cause Identification 
   

Module 2: Improvement Methodologies 

• 3 Cs 

• Eight Ds 

• PDCA (Plan, Do, Check, Act): 

• DMAIC 

• Kaizen 

• Kaizen Limitations 

• Kepner-Tregoe Analysis 
   

Module 3: Gather and Manage Data 

• Overview 

• Data Collection 

• Gather Data 
   

Module 4: Root Cause Analysis Techniques 

• Introduction 

• Five ‘Whys’ 

• Cause and Effect 

• Pareto Analysis 

• Change Analysis 

• Barrier Analysis 

• Scatter Diagrams Correlation and Regression 

• Correlation and Causation 

• Forecasting 

• Pearson's Correlation Coefficient (R) 

• Regression Analysis with Scatter Diagrams 

• Events and Causal Factors Analysis / Flow (Process) Diagram 

• Fault Tree Analysis 

• Control Charts / Run Charts 

• Benefits of using a Control Chart 

• Run Charts 
   

Module 5: Generate and Evaluate Effective Solutions 

• Effective Solution Process 

• 7 Steps of Problem Solving 

• Edward De Bono and The Six Working Hats 

• De Bono’s Six Working Hats 

• Other Prioritisation/Consensus Tools 

What You’ll Learn in this Course

This course takes you from understanding problem identification to applying structured analysis techniques that prevent recurrence. Each stage strengthens your ability to implement long-term, effective solutions within your organisation. 
 

• Learn how to identify and analyse the root causes of recurring issues 

• Learn to apply structured tools such as the 5 Whys and Fishbone Diagram 

• Learn to collect, interpret, and validate data during investigations 

• Learn how to implement corrective and preventive actions effectively 

• Learn techniques to measure improvement and maintain process efficiency 

• Learn to promote a proactive problem-solving culture within teams