ITIL® 4 Practitioner: Monitoring and Event Management Training

ITIL® 4 Practitioner: Monitoring and Event Management Training Outline

Module 1: Key Concepts of Practice 

• Purpose of the Practice 

• Practice Success Factors and Key Metrics of the Practice 

• Key Terms 

  • Event 

  • Monitoring 

  • Types of Monitoring 

  • Metric 

  • Threshold 

  • Alert 

  • Informational, Warning, and Exception Events 
     

Module 2: Processes of the Practice 

• Inputs and Outputs of the Processes 

• Key Activities of the Processes 

• How to Integrate the Practice in the Organisation’s Value Streams? 
   

Module 3: Roles and Competencies of the Practice 

• Responsibilities of the Key Roles of the Practice 

• How to Position the Practice in the Organisational Structure? 
   

Module 4: How Information and Technology Support and Enable the Practice? 

• Tools Application 

• How to Apply the Recommendations on Automation? 
   

Module 5: Role of Partners and Suppliers in Practice 

• Dependencies of the Practice on Third Parties 

• How Partners and Suppliers can Support the Practice? 
   

Module 6: ITIL® Capability Model Use to Develop the Practice 

• How Capability Criteria Support the Practice Capability Development? 
   

Module 7: Recommendations for Practice Success 

• Recommendations for Monitoring and Event Management Success 

• How are they Supported by the ITIL® Guiding Principles? 

What You’ll Learn in this Course

This course takes you from understanding monitoring concepts to applying structured event management practices. Each stage builds proactive service management skills to improve system visibility and performance. 
 

• Learn how ITIL® defines monitoring and event management best practices 

• Learn to classify, correlate, and prioritise events effectively 

• Learn to implement monitoring tools and automated alerting mechanisms 

• Learn proactive response techniques to reduce service disruption 

• Learn to align monitoring insights with incident and problem management 

• Learn how to optimise service reliability through continual improvement practices 

ITIL® 4 Practitioner: Monitoring and Event Management Exam Information 

The ITIL® 4 Practitioner: Monitoring and Event Management Exam assesses your ability to apply ITIL® monitoring techniques in service environments. 
 

• Type of Questions: Multiple Choice  

• Total Questions: 20  

• Number of marks: 20 Marks  

• Pass mark: 65%, or 13/20 Marks  

• Duration: 30 Minutes  

• Open Book/Closed Book: Closed book