ITIL® Version 5 Foundation Bridge Training

ITIL® Version 5 Foundation Bridge Training Outline

Module 1: Key Concepts of Digital Product and Service Management 

• Product and Service Management 

• Service Offering 

• Value Co-Creation 

Module 2: Service Relationships 

• Organisations 

• Providers, Consumers, and Vendors 

• Roles in Managing, Delivering, and Consuming Services 

• Service Consumer Roles 

• Consumer Roles Example 

• Service Relationship Model 

• Types of Service Relationships: Basic, Cooperative, and Collaborative 

• Service Journey (1/2) 

• Service Journey (2/2) 

• Service Quality and Service Level 

• Service Level Metrics (1/2) 

• Service Level Metrics (2/2) 

• Service Level Agreements 

Module 3: ITIL Value System (ITIL VS) 

• Components of the ITIL Value System 

• Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement 

• ITIL Value System and its Purpose 

Module 4: Governance 

• Governing Bodies and Governance 

• Governance of Digital Technology 

Module 5: ITIL Guiding Principles 

• What is an ITIL Guiding Principle? 

• Recap of the ITIL Guiding Principles 

• Using Automation and AI 

• Principles Interaction 

Module 6: Value Chain, Lifecycle Activities and ITIL Management Practices 

• Introduction to ITIL Product and Service Lifecycle 

• Purpose of the ITIL Product and Service Lifecycle Management Activities 

• Value Chain 

• Management Practices 

Module 7: Value streams 

• Key Concepts of Value Stream Mapping and Management 

• Purpose of Value Stream Mapping and Management 

Module 8: Continual improvement 

• ITIL Continual Improvement Model 

• List the Steps of the ITIL Continual Improvement Model 

• Understand the Steps of the ITIL Continual Improvement Model  

• Describe Continual Improvement within the ITIL Value System and its Role in the Organisation  

Module 9: Four Dimensions of Product and Service Management and AI 

• Introduction to the ITIL Four Dimensions of Product and Service Management 

• Internal Factors and External Factors 

• Introduction to AI 

• ITIL AI Governance 

Module 10: ITIL and other Frameworks Integration 

• ITIL and DevOps 

• ITIL and PRINCE2 

What You’ll Learn in this Course

This course takes you through the key updates introduced in ITIL® (Version 5) and helps you apply refined governance, lifecycle, and value stream principles. It builds on your ITIL® 4 knowledge to strengthen confidence in modern digital service environments. 

• Learn the structural differences between ITIL® 4 and ITIL® (Version 5) 

• Learn how the enhanced ITIL® Value System supports governance and value delivery 

• Learn how lifecycle integration and value streams have evolved in Version 5 

• Learn how AI governance and automation integrate within service management 

• Learn how continual improvement supports organisational performance 

• Learn to prepare confidently for the ITIL® (Version 5) Foundation Bridge Examination 

ITIL® (Version 5) Foundation Bridge Exam Information 

The ITIL® (Version 5) Foundation Bridge exam validates your understanding of framework enhancements, governance refinements, lifecycle integration, and AI governance concepts introduced in Version 5. 

• Question Type: Multiple Choice 

• Total Questions: 20 

• Pass Mark: 65% 

• Duration: 30 Minutes 

• Open Book / Closed Book: Closed Book