ITIL® 4 Practitioner: Service Configuration Management Training

ITIL® 4 Practitioner: Service Configuration Management Training Outline

Module 1: Key Concepts of the Practice 

• Purpose of the Practice 

• PSFs and Key Metrics of the Practice 

• Key Terms and Concepts 

• Configuration Item (CI) 

• Service Configuration Model 

• CI Lifecycle Model 

• Configuration Management System 

• Configuration Management Database 

• Baseline Configuration 

• Configuration Verification 

• Configuration Inventory 

• Configuration Audit 
   

Module 2: Processes of the Practice 

• Inputs and Outputs of the Processes 

• Key Activities of the Processes 

• Integrate the Practice in the Organisation’s Value Streams 
   

Module 3: Roles and Competences of the Practice 

• Responsibilities of the Key Roles of the Practice 

• Configuration Manager 

• Configuration Coordinator 

• Configuration Librarian 

• Resource Owner/Custodian 

• Position the Practice in the Organisational Structure 
   

Module 4: How Information and Technology Support and Enable the Practice? 

• Explain the Tools Application 

• Apply the Recommendations on Automation 
   

Module 5: Role of Partners and Suppliers in the Practice 

• Dependencies of the Practice on Third Parties 

• How Partners and Suppliers Can Support the Practice? 
   

Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice 

• How Capability Criteria Support the Practice Capability Development? 
   

Module 7: Recommendations for the Practice Success 

• How ITIL Guiding Principles Support Successful Service Configuration Management?

What You’ll Learn in this Course

This course takes you from understanding the fundamentals of configuration management to applying ITIL® practices for maintaining accurate service information. Each stage strengthens your ability to manage service configurations effectively and support operational excellence. 
 

• Learn the objectives and key principles of Service Configuration Management within the ITIL® framework 

• Learn how to identify, record, and maintain configuration items across their lifecycle 

• Learn to design and maintain a Configuration Management Database (CMDB) effectively 

• Learn how configuration data supports incident, problem, and change management processes 

• Learn to apply ITIL® practices to ensure data accuracy, consistency, and compliance 

• Learn how Service Configuration Management enables transparency and informed decision-making 

ITIL® 4 Practitioner: Service Configuration Management Training Course Exam Information 

The ITIL® 4 Practitioner: Service Configuration Management Exam evaluates a candidate’s understanding of ITIL® principles, processes, and best practices for managing configuration data. The format of the exam is as follows: 

Question Type: Multiple Choice
 Total Questions: 20 Questions 
 Total Marks: 20 Marks 
 Pass Marks: 65%, or 13/20 Marks 
 Duration: 30 Minutes 
 Open Book/Closed Book: Closed book