ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training

ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training Outline

Unit 1: Understand the Role of Cloud Services in an Organisation 

Module 1: Describe the Characteristics of the Cloud 

• What is the Cloud?
   

Module 2: Describe the Approaches to Cloud Adoption 

• Approaches to Migrating Existing Services 

• One-Off Migrations 

• Evolutionary Migrations 

• Big-Bang Migrations
   

Module 3: Cloud Deployment Models and Cloud Service Models 

• Types of Cloud Solution 

• Cloud Service Models 

• Standard and Non-Standard Services 

• Deployment Models 
   

Unit 2: Know How to Define an Organisation’s Requirements for Adopting, and Readiness to Adopt, Cloud Solutions 
 

Module 4: Describe the Structure and Content of a Business Case for Cloud 

• Business Case Structure 
   

Module 5: Know How to Define Organisation’s Requirements for Cloud Solutions 

• Defining Requirements for Cloud Services 

• Impact of Cloud Services on Existing Customers 

• Typical Requirements 
   

Module 6: Carry Out an Organisational Readiness Assessment for Cloud Adoption 

• Conducting a Cloud Readiness Assessment 

• Steps in Conducting a Cloud Readiness Assessment 

• Define the Assessment Scope 

• Assess Current Resources 

• Specify the Desired Scope of Cloud Services 

• Assess Operational Readiness 

• Produce an Assessment Report 
   

Module 7: Know How to Communicate a Cloud Business Case 

• Communicating a Business Case 
   

Unit 3: Identify the Types of Cloud Services and Understand Their Applicability to an Organisation's Context 
 

Module 8: Describe the Types of Cloud Service Providers 

• Conducting a Cloud Readiness Assessment 
   

Module 9: Describe the Key Elements of a Cloud Strategy for a Service Consumer 

• Formulating the Cloud Strategy 
   

Module 10: Identify the Available Services that are Relevant to the Organisation’s Context 

• Researching What Services are Available 

• Understanding the CSP Landscape 
   

Unit 4: Understand How Cloud Services are Selected and Procured in the ‘Offer’ Step of the Customer Journey 
 

Module 11: Describe the Costs of Using Cloud Services 

• Costs 

• Exploring Cloud Services 

• Onboarding and Offboarding 

• Co-Creation 

• Under- and Over-Utilisation 

• Outages 
   

Module 12: Describe the Benefits and Opportunities Created by Cloud Services 

• Deciding to Use Cloud Services 

• Benefits and Disbenefits of Using Cloud Services 
   

Module 13: Describe the Key Risks and Disbenefits of Using Cloud Services 

• Risks 

• Shifts in Roles and Responsibilities 

• Unauthorised Procurement of Cloud Services 

• Security of Cloud Services 

• API Vulnerability 

• Maintaining Separation Between Tenants 

• Vendor Lock-in 

• Third-Party Contracting 

• Migration 
   

Module 14: Describe Security and Compliance Considerations of Using Cloud Services 

• Security and Compliance Considerations 

• Visibility 

• Compliance 

• Automation 

• Conflict Between Development and Security Priorities 

• Hybrid IT 

• Role of Service Level Agreements with Onboarded Cloud Services 
   

Module 15: Describe the Inputs and Outputs of a Return on Investment (ROI) for Cloud 

• Return on Investment Process 

• Define the Purpose, Objectives, and Scope of the Assessment 

• Collect Data 

• Review and Analyse the Data 

• Calculate and Report 

• Decide 
   

Unit 5: Know How to Onboard and Offboard Cloud Services 
 

Module 16: Describe the Key Approaches for Migrating to or from the Cloud 

• Moving from In-House to Cloud Solutions 

• Migrating from One Cloud Service Provider to Another 

• Migrating Away from the Cloud 
   

Module 17: Carry Out the Activities of Onboarding/Offboarding Cloud Services 

• About the Onboard Step: General Considerations 

Module 18: Know How to Modify an Operating Model to Support Migration to Cloud Services 

• What Happens to an Operating Model When Moving to the Cloud? 
   

Unit 6: How to Manage the Use of Cloud Services 

Module 19: Shared Responsibility Model 

• Shared Responsibility Model 
   

Module 20: How to Measure the Quality of Consumed Cloud Services 

• Managing Cloud Service Quality 
   

Module 21: Describe the Tools, Techniques, Methods, and Controls Used to Manage the Use of Cloud Services 

• Managing the Optimisation of Cloud Service Consumption 
   

Unit 7: Know How to Evaluate and Improve a Cloud Strategy 

Module 22: Adjustments for a Cloud Strategy to Respond to VUCA Challenges 

• VUCA and the Value Co-Creation Map 

Module 23: Apply the Continual Improvement Model to an Organisation’s Cloud Strategy 

• Continual Improvement and the Value Co-Creation Map for Cloud 

What You’ll Learn in this Course

This course takes you from understanding cloud service fundamentals to applying ITIL® 4 practices that support efficient cloud acquisition and management. Each stage builds your ability to ensure value, governance, and performance in cloud-based operations. 
 

• Learn how to evaluate and select appropriate cloud service providers 

• Learn to align cloud strategies with business goals and compliance needs 

• Learn how to manage cloud performance, security, and lifecycle effectively 

• Learn techniques for cost optimisation and value realisation in cloud services 

• Learn to establish governance frameworks for sustainable cloud adoption 

• Learn how ITIL® 4 principles support efficient cloud service management 

ITIL® 4 Specialist Acquiring And Managing Cloud Services Exam Information 

The ITIL® 4 Specialist Acquiring and Managing Cloud Services (ITIL® AMCS) exam evaluates a candidate's proficiency in understanding and applying best practices for cloud service acquisition and management, in alignment with the ITIL® 4 framework's principles and guidelines.  

• Question Type: Multiple Choice  

• Total Questions: 40  

• Total Marks: 40 Marks  

• Pass Mark: 65% or 26/40 Marks  

• Duration: 90 Minutes  

• Open Book/ Closed Book: Closed Book