ITIL® Version 5 Foundation Certification

ITIL® Version 5 Foundation Certification Outline

Module 1: Key ITIL Terms and Definitions

• Product and Service Management

• Experience, Strategy and Transformation

• Service Offerings

• Value Co-Creation

• Service Relationships
   

Module 2: ITIL Four Dimensions of Product and Service Management

• Introduction to the Four Dimensions

• Internal and External Factors
   

Module 3: ITIL Product and Service Lifecycle

• Overview of Product and Service Lifecycle

• Purpose and Scope of Lifecycle Activities
   

Module 4: ITIL Value System

• Components of the ITIL Value System

• ITIL Guiding Principles

• Governance

• Value Chain

• Management Practices

• ITIL Continual Improvement Model
   

Module 5: Value Stream Identification, Mapping and Management

• Value Streams Concepts

• Application of Value Streams

• Purpose of Value Stream Mapping
   

Module 6: ITIL and Artificial Intelligence

• Introduction to Artificial Intelligence

• ITIL AI Governance
   

Module 7: ITIL and Other Frameworks

• ITIL and DevOps

• ITIL and PRINCE2

What You’ll Learn in this Course

This course takes you from understanding ITIL® (Version 5) principles to applying practical service and digital product management concepts for value creation. Each stage builds the knowledge and confidence required to support effective service delivery in modern, technology-driven organisations.
 

• Learn the key concepts, principles, and terminology of ITIL® (Version 5)

• Learn how ITIL® (Version 5) supports value co-creation and service relationships

• Learn the components of the ITIL® (Version 5) value system and value chain

• Learn how to improve communication and collaboration across service value streams

• Learn how continual improvement supports performance and organisational value

• Learn to apply ITIL® (Version 5) practices for consistency, efficiency, and service excellence

ITIL® (Version 5) Foundation Exam Information

The ITIL® (Version 5) foundation exam validates your understanding of core concepts, service relationships, and value creation processes. The format of the exam is as follows:
 

• Question Type: Multiple Choice

• Total Questions: 40

• Total Marks: 40 Marks

• Pass Mark: 65% (26/40)

• Duration: 60 Minutes (75 for non-native language candidates)

• Open Book /Closed Book: Closed Book